We're using cookies to improve your experience. click here to find out more.

FAQs

You should find the answer to all of your questions and queries below. However if you require any information that you cannot find below please email us.

LONDON

info@the-crystal-maze.com

MANCHESTER

info.manchester@the-crystal-maze.com

  • Is there an age limit?

    Manchester is available to 13+ but anyone under 18 must be accompanied by an Adult.

    Our London venue is restricted to 18+ only.

  • Is the venue wheelchair accessible?

    Unfortunately, our venue is currently not wheelchair accessible. Due to the shortage of venue choices available to us when setting up, we could not find a venue that could house The Maze while supporting wheelchair users. Access is very important to us and we are doing all we can to change this. If you have any disabled guests in your party please give us as much notice as possible to accommodate them and give them as full an experience as possible.

  • Can I change my dates or refund my tickets?

    Tickets are non-transferable and non-refundable. If you have a ticketing query please contact crystalmaze@seetickets.com.

  • Where are the venues?

    The London address is 10-14 White Lion Street Angel, London, N1 9PD. The nearest tube station is Angel.

    The Manchester address is Crystal Maze Studios, Old Granada Studios, Lower Byrom Street, Manchester, M3. The nearest train/tram station is Deansgate.

  • How long does the experience last?

    From your allotted ticket time, the experience will last between 1.5 & 2 hours.

  • What shall I wear for The Crystal Maze Experience?

    We advise guests to wear Active wear or loose fitting clothing with sensible trainers or similar. Heels, Flip-flops and open toe shoes are not permitted.

  • Is there somewhere I can get changed and leave belongings?

    At both Sites we have complimentary lockers and bathrooms that you are welcome to get changed into.

  • Do you serve Food/drink or have a bar?

    London has a bar that serves both alcoholic and non-alcoholic drinks AFTER your experience in the maze.

    Manchester sells snacks and soft drinks only, before and after the maze experience.

  • What level of fitness is needed?

    As both mazes feature stairs, moving between each time zone, and navigating various terrains, we advise that you are confident that you are comfortable with being able to walk, stand, crawl and move around for up to 2 hours. There are some alternative routes within the maze to avoid small spaces and ladders, please let your Maze Master know should you have any concerns.

  • Can I bring suitcases?

    Both sites cannot store or look after suitcases under any circumstances. We advise that you leave them at the hotel in storage until your experience is complete. Lockers can hold small bags and belongings.

  • Where can I park?

    As both mazes do not have dedicated parking, we advise that you do an internet search in advance in order to find local parking that suits your budget. Please allow enough time to get to the site in time for your show.

  • I have a team of 8 and one can’t do it anymore. Can we play with 7?

    You are more than welcome to play with only 7 if you have bought 8 tickets. If however you have purchased less than 8 tickets, please be aware that others may have booked to join your team to complete the 8.

  • Can someone else come with our team and watch but not take part?

    If they have a ticket and want to go round with the team this is fine, simply let the Maze Master or team captain know that you do not wish to take part in the games.

  • I have broken my arm/ leg/ injury. Can I still take part?

    We cannot take responsibility for any further injury or any further aggravation of your injury by attending the maze, by attending and signing our waiver you take full responsibility for yourself and know the limits of your own body regarding participation and movement within the maze itself.

  • How long before your ticket time do you need to get there?

    London: Please allow yourselves approximately 15 minutes ahead of your ticket time in order to be fully briefed. Shows start exactly on the hour and latecomers may not be admitted.

    Manchester: Please arrive for your ticket start time.

  • Is the Maze wheelchair accessible?

    Due to the nature of the Maze and the true representation of the original television show, the Crystal maze London and Manchester are not fully Wheelchair accessible. We will however be arranging and advertising regular accessible days in which we will assist you in seeing as much of the Maze as possible.

  • What do you get for your ticket price?

    Both sites offer the Full Crystal Maze Experience. Join our dedicated Maze Master as they lead you through 4 time zones, attempting to win crystals to buy you the most amount of time in the Crystal Dome. All of our zones are themed to reflect the essence of the show and allow you to become lost in the world of the Crystal Maze. This includes themed and exciting transitions, Effects, soundscapes, and of course attempting to capture as many tokens as possible in our heart of the maze – the famous Crystal Dome.

  • Can you participate if you’re pregnant?

    Due to the physical nature of the site and games, we cannot allow any guest at ANY stage of pregnancy into the maze. If in doubt as to whether you may be pregnant, please consult your doctor for advice. A ticket holder who isn’t taking part can go around with the team unless they are pregnant.

  • Is there any way we can have more than 8 people on a team?

    Teams are a maximum of 8. You are more than welcome to book more than one team of 8. For London we have 4 teams participating on each show. For Manchester teams are spaced 7.5 minutes apart. If you have a large number of participants and wish to know more about our private hire of the maze, please contact our team on either site.

  • I purchased tickets last week and still don’t have a confirmation email. Can you please send one?

    As our tickets are sold and handled by SeeTickets, please contact their customer service team who will be more than happy to help.

  • How long is the experience?

    London: From your show start time, the experience lasts around 90 minutes with time around the dome at the end with your teams, or to stop and get a drink in our bar/viewing area.

    Manchester: From your show ticket time, the experience will last approximately 2 hours including your induction into the maze.

  • Does the winning team get a prize at the end?

    Knowledge that your team “Cracked the Crystal Maze” and of course having bragging rights in your home/office/circle of friends is a priceless prize. If however you wish to purchase a game crystal or Bomber Jacket, we have a range of merchandise available in our shop.

  • Do you have a waiting list for cancellations?

    Unfortunately not, but please check the website regularly as more tickets may be released for sessions that may have been sold out.

  • Is there somewhere my kids can wait?

    Unfortunately not, but both sites are located within areas where there will be other things for your little ones to do, sadly though they cannot wait for you within the Crystal Maze.

  • Do we get to wear bomber jackets around The Maze?

    Trust us when I say you really wouldn’t want to. On both sites you will have the opportunity to wear the famous bomber jackets and get photos on your phones before tucking them away in the complimentary lockers, after that the maze heats up, and you’ll be glad you wore your active wear!

  • Where is the entrance?

    London: We are on White Lion Street – which is opposite Angel Underground station. Walk up pat “Bills Restaurant” and we are just a few doors up at 10-14.

    Manchester: Head to the Museum of Science and Industry and we are just next-door on the right. Head through the main gates and you will see our main entrance ahead of you.

  • If we arrive late, will we still be able to take part?

    Please ensure you are there early or on time, as latecomers may not be admitted past the first section of your show.

  • (LONDON) When buying tickets, what is the difference between the colours?

    Four teams will play the maze in each show; these are split into the 4 original show colours.

    You will still be able to create your own team name, don’t you worry!

  • What are the age restrictions?

    Manchester is playable by any guest over the age of 13. Please note however that they must be accompanied by at least one team member over the age of 18.

    London is 18+ only.

    At both sites we reserve the right to ask for ID to validate the age of those attending.

  • How long are gift vouchers valid for?

    Gift vouchers must be used before the expiry date, which is one year after the date of purchase.

  • Can I take pictures in The Maze?

    You are welcome to take pictures in the Bomber jackets provided on site before going into the maze itself, but after this point all phones must be placed in the complimentary lockers.

    There is also an official photo opportunity within the maze.

  • I was given a gift voucher for The Crystal Maze. How do I redeem my ticket?

    To redeem a voucher please choose a time and date that is available you would like to play and enter the code before you checkout online.

    You can also call See Tickets on 0871 297 0088 (calls cost 10p per minute plus network extras).

  • Will I need a spare change of clothing?

    Both sites are quite active and feature sand within our Aztec Zones, for this reason you are more than welcome to bring a change of clothes if you are heading out after you leave the maze.

  • Roughly how many games will each person play?

    As we aim to stay as true to the show as possible, all team members average 2 games each within the Maze Experience. If however your team solves the challenges quickly, and make fast decisions regarding who plays which game, there may be time to squeeze in more. You also get to take on the famous Crystal Dome – “Will you start the Fan Please?”

  • I’m organising a stag / hen / birthday party, do you do anything special for the stag / hen / birthday person?

    Please do let the Maze Master know if it’s a special occasion, and at the same time please attend responsibly. Party afterwards as we cannot allow anyone into the maze who is under the influence of Alcohol, and do remember that there are other guests there too and we ask that you also respect their visit.

  • Do I have to print my tickets?

    Some devices will display barcodes that can be read by our ticket scanners; however where possible to avoid any delays to your show, we advise that you bring printed copies with you.

London enquiries info@the-crystal-maze.com Manchester enquiries info.manchester@the-crystal-maze.com
0161 791 0727
Press enquiries meri@merimancepr.com Fan mail 10-14 White Lion Street, N1 9PD.