Jobs at The Crystal Maze LIVE Experience

Do you have The Right Stuff for The Crystal Maze LIVE Experience?

We’re hiring!

If you’re interested – and of course we hope you are – then send us your CV and a cover letter, and please say which job you’re applying for – it does remove all that tedious guesswork. Send these to [email protected] (unless it’s for a marketing or sales role) We look forward to hearing from you – and, who knows, maybe even working with you!

Sales & Business Development Executive - London

The Crystal Maze LIVE Experience has brought the hit 90s TV show to breathtakingly immersive, genuine 3D life. Started by a crowdfunding campaign launched in June 2015, Little Lion Entertainment now proudly holds two live experience mazes in London and Manchester, both of which are selling out of tickets months in advance. This role is based in London.


This is an office based, sales role where the role holder will be required to seek and build relationships with corporate customers, forming new partnership opportunities. This will involve making out-reach calls to trigger sales generation as well as keeping in touch with existing customers to persuade them to repeat their Crystal Maze experience.

They will be required to convert enquiries from potential customers and in doing so, promote and sell the MAZE and event space available at The Crystal Maze Live Experience. To be successful in this role, the ideal candidate will be passionate about providing exceptional customer service and demonstrate a proven ability to achieve sales targets and drive increased revenue opportunities.

In addition, you will also support the Corporate Sales Manager with a range of administrative duties, this will include the coordination and organisation of events. To do so, you will be adaptable, well organised and possess excellent communication skills, using these to build strong working relationships with both new and existing customers.


Your key responsibilities are;

• Set up a corporate sales database
• Make out-bound calls to identify new partnership opportunities with corporate customers, making them aware of the Maze Experience and work with the Corporate Sales Manager to convert into bookings.
• Contacting previous customers and converting to a repeat booking
• Contacting companies who have previously booked to expand our offering to further departments
• Contacting event agencies to promote the Maze Experience
• Tracking enquiries and making follow-up calls daily in accordance with follow up deadlines.
• Liaising with corporate customers in respect of co-ordination of event bookings ensuring all requirements are captured in advance of the event taking place
• Assisting the Corporate Sales Manager in achievement of monthly sales revenue targets.
• Show pre-event and after booking care
• Offering general sales related support & administration to the Corporation Sales Manager.
• Integrating and maintaining positive relations with the broader venues team through the effective relay of information concerning events running.
• Be onsite contact for the event, working with the Duty Manager to ensure the group have a point of contact and create a fun experience.

Skills and Experience

• Demonstrable out-reach sales experience within a sales environment
• Ability to tailor a sales solution for the client, based on their requirements and the event space we have available
• Excellent customer service experience, ideally gained within a corporate environment
• Solid administrative experience
• Well organised with strong attention to detail
• Excellent communication skills including a confident and enthusiastic telephone manner


Personal Attributes

• Excellent verbal communication skills and a warm, friendly manner
• Punctual, reliable and able to take initiative
• Passionate and driven to achieve targets
• Able to receive feedback and put this into action
• Resilient with the ability to be able to adapt to change
• A keen interest in personal development
• Strong attention to detail and problem-solving ability
• Professional and personable conduct
• A ‘can do’ approach, good work ethic and willingness to learn
• Good team working and collaboration.
• Outgoing and personable individual who is confident to pick up the phone and talk to others.

And will be required to promote and adhere to the company workplace core values;
• Respect
• Integrity
• Customer Commitment
• Personal Accountability
• Teamwork
• Fun

Skills and Knowledge

• A full knowledge of MS Office
• Industry experience
• Event Operation experience

Please email your CV and covering letter to [email protected]

£21,000 per annum
Closing date for applications: 31st July 2019
More info +

Retail Sales Assistant – The Crystal Maze Live Experience London - London

About us:
The Crystal Maze LIVE Experience is the ultimate team play attraction. Based on the iconic Crystal Maze TV Show; the live experience gives teams the chance to run, jump, slide and challenge themselves – all against the clock.
You will be joining a fast-paced business that puts fun and challenge at the heart of everything we do.

About you
We are looking for fun, dynamic, and friendly personalities to join our retail team which consists of an admissions area and a shop. You will be self-motivated, able to work independently or as part of a team. You must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events. You will adopt an enthusiastic, assertive, and passionate approach to Guest Service at all times. You will be passionate about the product and have a keen eye for detail

Key Responsibilities
• Ensure our shop is managed while still delivering an excellent guest experience.
• Ensure all public areas have well-stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
• Ensure the highest standards of accurate and efficient cash handling procedures while monitoring guest flow during transactions
• To follow opening and closing procedures as detailed in the department’s operating plan.
• Responsibility to ensure compliance of all company policy & Procedures
• Drive sales and targets

Skills and Experience
• Previous experience in the service industry
• Retail experience is desirable but not required
• Knowledge of PCI & Cash Handling Procedures
• Passion for delivering great customer service

Please send CVs to [email protected]

Closing date for applications: 30th July 2019
More info +