Jobs at The Crystal Maze LIVE Experience

Do you have The Right Stuff for The Crystal Maze LIVE Experience?

We’re now hiring across ALL departments at both London and Manchester Mazes.

These include Front of house, Crew (back of house) and Maze Master roles.

If you’re interested – and of course we hope you are – then send us your CV and a cover letter, and please say which job you’re applying for – it does remove all that tedious guesswork. Send these to [email protected] (unless it’s for a marketing or sales role) We look forward to hearing from you – and, who knows, maybe even working with you!

Customer Services Executive - Manchester

Due to the success of the Crystal Maze LIVE Experience (Manchester and London), we are looking to immediately recruit a full time Guest Services Exec to join our in house Team, based in Manchester.
The Guest services team handle all of our day to day guest feedback, enquiries and ticketing assistance, providing the best customer journey and highest levels of customer care. Day to day roles include responding to guest enquiries by email, answering inbound calls for ticketing and site enquiries, and assisting in ticketing purchases for the Maze itself.

Tasks include but are not limited to:

  • Working alongside the existing Guest Services Team to ensure a rapid and professional response to all enquiries and communication.
  • Answering inbound calls and enquiries in a confident and professional manner and provide assistance to our guests with their questions and queries.
  • Assist in the purchase of tickets for the Maze through our ticketing system (full training will be provided).
  • Track guest enquiries and ensure each case is completed.
  • Liaise with each maze to pass on comments, feedback and vital information. *Review and respond to social media and online reviews and feedback.
  • Possibility for the right candidate to be part of blogging, site activities and other connected events.

Essential Skills

  • A passion for customer Service excellence.
  • Call centre or equivalent phone experience for Inbound calls
  • Experience working autonomously and handling multiple projects in a fast-paced environment
  • Excellent oral and written communication skills
  • Excellent ICT skills and proficient in all office programs (PowerPoint, Word, Excel etc.)
  • Ability to work under pressure and meet deadlines.
  • A collaborative work ethic which supports the Crystal Maze values.

Desired Skills

  • Experience in Dynamics or Dotmailer CRM.
  • Experience working with ticketing or booking systems
Closing date for applications: February 28th 2018
More info +