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Jobs at The Crystal Maze LIVE Experience

Do you have The Right Stuff for The Crystal Maze LIVE Experience?

We’re hiring!

If you’re interested – and of course we hope you are – then send us your CV and a cover letter, and please say which job you’re applying for – it does remove all that tedious guesswork. Send these to [email protected] (unless it’s for a marketing or sales role) We look forward to hearing from you – and, who knows, maybe even working with you!

Host - London - London

About You:
We are looking for fun, dynamic, and friendly personalities to join our Operations team. You will be self-motivated, able to work independently or as part of a team. You must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events. You will adopt an enthusiastic, assertive, and passionate approach to Guest Service at all times. You will be passionate about the product and have a keen eye for detail

Key responsibilities:

• Ensuring all health and safety protocol has been followed • Adhere to all risk assessments • General housekeeping throughout the maze and Front of house areas • Providing first aid assistance where required (training provided) • Greeting the teams at the beginning of their experience • Guiding them through their entry process and the start of their journey before they meet their maze master • Resetting the games inside the maze • Supporting your Maze master and fellow Hosts throughout their journey • Supporting our sales team

Applicant requirements:

• Self-motivated and works well in a team • Live Theatre or Attraction experience is desirable but not required. • Previous experience in service industry • Knowledge of PCI & Cash Handling Procedures • Passion for delivering great customer service

£9 per hour
Closing date for applications: 31st August 2019
More info +

Show Caller - London - London

About us: The Crystal Maze LIVE Experience is the ultimate team play attraction. Based on the iconic Crystal Maze TV Show; the live experience gives teams the chance to run, jump, slide and challenge themselves – all against the clock.

Job Outline

Our show caller is the key to all show operations day to day. We are looking for a calm, strategic individual with experience in live events. Must be posses exceptional communication skills, with a proactive, solution-oriented approach to problem solving. The Show Caller will be expected to be present in the Control desk at all times, to coordinate each show.

Roles and responsibility include:

• Operating using a bespoke calling system • Controlling show operations with precision • Completing a detailed show report after each show • Facilitating evacuations and emergency procedures • Act as a point of contact for the Duty Manager and to monitor health and safety and ensure risk assessments are adhered to during shows.

Skills & Experience: + 1 year experience in a theatre, attraction or festival setting Exceptional communication and timekeeping skills Ability to multitask simultaneous operations at once.

£11 ph
Closing date for applications: 29th August 2019
More info +

Bar Waiter - London

Are you looking for a fun, energetic atmosphere where you can improve your craft and learn more about the drinks and beverage industry, then look no further. We are looking for dedicated professionals who are hard-working and have a thirst for knowledge. We offer flexible contract hours, in depth product training, excellent progression opportunities and 50% off food.

About you
We are recruiting for passionate, energetic and friendly people to join our team as bartenders and waiters. You’ll be the welcoming face of the venue, providing speedy, efficient and engaging service to our guests.
Our ideal candidate:

• Strong previous quality bartending/waiting experience in a busy setting
• A passion for fantastic food and drinks
• Excellent communication skills
• Positive and proactive attitude
• Loves being part of and enhancing a team
• Good knowledge of food and drinks
• A love for “wow-ing” the customer and going the extra mile.

Role and Responsibility

Ensure our Bar and Floor is managed while still delivering an excellent guest experience.
Ensure all public areas have well stocked displays, ready for opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
To deliver food and drinks to guests
Ensure the highest standards of accurate and efficient cash handling procedures while monitoring guest flow during transactions
To follow opening and closing procedures as detailed in the department’s operating plan.
Responsibility to ensure compliance of all company policy & Procedures as well as quality and safety controls.

Skills and Experience
Bar/Waiter experience
Personal Licence Holder is preferred but not essential
Positive and flexible approach to work (weekend, evening and night time work will be required
Passionate about guest experience and the food and drinks industry

£9 ph
Closing date for applications: 29th August 2019
More info +

Sales & Business Development Executive - London

ABOUT US
The Crystal Maze LIVE Experience has brought the hit 90s TV show to breathtakingly immersive, genuine 3D life. Started by a crowdfunding campaign launched in June 2015, Little Lion Entertainment now proudly holds two live experience mazes in London and Manchester, both of which are selling out of tickets months in advance. This role is based in London.

ABOUT THE ROLE

This is an office based, sales role where the role holder will be required to seek and build relationships with corporate customers, forming new partnership opportunities. This will involve making out-reach calls to trigger sales generation as well as keeping in touch with existing customers to persuade them to repeat their Crystal Maze experience.

They will be required to convert enquiries from potential customers and in doing so, promote and sell the MAZE and event space available at The Crystal Maze Live Experience. To be successful in this role, the ideal candidate will be passionate about providing exceptional customer service and demonstrate a proven ability to achieve sales targets and drive increased revenue opportunities.

In addition, you will also support the Corporate Sales Manager with a range of administrative duties, this will include the coordination and organisation of events. To do so, you will be adaptable, well organised and possess excellent communication skills, using these to build strong working relationships with both new and existing customers.

WHAT YOU’RE HERE TO DO

Your key responsibilities are;

• Set up a corporate sales database
• Make out-bound calls to identify new partnership opportunities with corporate customers, making them aware of the Maze Experience and work with the Corporate Sales Manager to convert into bookings.
• Contacting previous customers and converting to a repeat booking
• Contacting companies who have previously booked to expand our offering to further departments
• Contacting event agencies to promote the Maze Experience
• Tracking enquiries and making follow-up calls daily in accordance with follow up deadlines.
• Liaising with corporate customers in respect of co-ordination of event bookings ensuring all requirements are captured in advance of the event taking place
• Assisting the Corporate Sales Manager in achievement of monthly sales revenue targets.
• Show pre-event and after booking care
• Offering general sales related support & administration to the Corporation Sales Manager.
• Integrating and maintaining positive relations with the broader venues team through the effective relay of information concerning events running.
• Be onsite contact for the event, working with the Duty Manager to ensure the group have a point of contact and create a fun experience.

Skills and Experience

• Demonstrable out-reach sales experience within a sales environment
• Ability to tailor a sales solution for the client, based on their requirements and the event space we have available
• Excellent customer service experience, ideally gained within a corporate environment
• Solid administrative experience
• Well organised with strong attention to detail
• Excellent communication skills including a confident and enthusiastic telephone manner

WHAT YOU NEED TO HAVE/KNOW

Personal Attributes

• Excellent verbal communication skills and a warm, friendly manner
• Punctual, reliable and able to take initiative
• Passionate and driven to achieve targets
• Able to receive feedback and put this into action
• Resilient with the ability to be able to adapt to change
• A keen interest in personal development
• Strong attention to detail and problem-solving ability
• Professional and personable conduct
• A ‘can do’ approach, good work ethic and willingness to learn
• Good team working and collaboration.
• Outgoing and personable individual who is confident to pick up the phone and talk to others.

And will be required to promote and adhere to the company workplace core values;
• Respect
• Integrity
• Customer Commitment
• Personal Accountability
• Teamwork
• Fun

Skills and Knowledge

• A full knowledge of MS Office
• Industry experience
• Event Operation experience

Please email your CV and covering letter to [email protected]

£21,000 per annum
Closing date for applications: 29th august 2019
More info +