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Frequently Asked Questions

The Crystal Maze Live Experience London

  • I haven't bought my ticket yet.
    • I have a gift ticket
      • What an awesome present! Here’s how you use it- Go to our booking pages

        • Select redeem a gift ticket
        • Put your gift ticket code in
        • Choose the date and time you’d like to book for and add any other tickets you’d like to buy
        • Be careful, because once you’ve confirmed a date and time that voucher code is voided and you can’t use it again
        • IF YOU HAVE MORE THAN ONE GIFT VOUCHER – please call 0161 791 0727 and we will take this booking on the phone


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • How do I book?
      • In London we have 4 teams of up to 8 people competing in the maze in each session. When you buy tickets online they will be booked into the same team, so your group of 8 or less will be in the same team together. Head to our booking pages to check out availability!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Is there a weight / height restriction?
    • Do you serve food and drink?
    • Is there an age restriction?
      • The Crystal Maze LIVE Experience in London is strictly for players aged 18+ and we don’t issue refunds for those who are under age. If you’re younger and simply itching to give it a go, don’t worry – just make your way to Manchester. Our Maze there is open to players aged 13 or above as long as there’s someone aged 18+ in their team.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • What are the team sizes?
      • We’ve more than 8 people in our group, can we all be on one team?

        Good news – you’re really popular! Not-so-good news – you can’t have more than 8 people in one team, so larger groups have to split up. You can split your group however you like but please bear in mind that we may fill up any team under 8 members with other ticket holders. Then again, they could become your new besties – who knows? Such is the unpredictability of The Crystal Maze! We have four teams entering the maze in each session – Green, Blue, Red and Orange. Which will you choose?

        Can we still play even if we’re not a team of 8?

        Oh yes indeedy, you most certainly can! You can buy as many or few tickets as you like –if your team has fewer than 8 people, we may include other ticket holders to bump it up to full strength – and who knows, they could be fabulous!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Can we bring people to watch us?
      • We love watching the show on TV but our experience is all about getting stuck in as contestants. If you want to see a team’s attempts at getting those all important crystals, you will need to have a ticket for that show.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

  • On the day
    • I am struggling to get to the maze today because of poor weather
      • Sadly the only thing Mumsie can’t control in the weather. As our event goes on whatever the weather, we are unable to offer refunds, or rebook tickets for guests who are unable to travel due to adverse weather. Should for any reason we cancel a show due to poor weather we will announce it on our social media feeds and make every effort to contact every booker.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Do you win anything?
      • Apart from the inner glow and general satisfaction of having completed the Maze, you don’t actually win any actual thing itself, no.

        That said, we’ve got a shop here which has a whole variety of different Maze-related things to buy. As you’d expect, they’re all delightful – either for yourself or as presents. Very reasonably priced, too.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

  • I have a ticket already
  • Are there any restrictions?
    • What are your rules on alcohol?
      • Guests who are under the influence of alcohol are not permitted to enter The Crystal Maze LIVE Experience and no refunds will be offered to those not permitted.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I have a disability and may need some assistance playing
      • We are happy to offer Access shows on the first Saturday of the month every month. These shows have fewer guests in to allow guests who may need further assistance a little more time.

        Please contact us before booking to discuss any additional requirements you may need. If we are unable to accommodate on a general booking, we may be able to on one of our access shows. To find out more about booking one of these shows email us at [email protected]


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Is there an age restriction?
      • The Crystal Maze LIVE Experience in London is strictly for players aged 18+ and we don’t issue refunds for those who are under age. If you’re younger and simply itching to give it a go, don’t worry – just make your way to Manchester. Our Maze there is open to players aged 13 or above as long as there’s someone aged 18+ in their team.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • What are the team sizes?
      • We’ve more than 8 people in our group, can we all be on one team?

        Good news – you’re really popular! Not-so-good news – you can’t have more than 8 people in one team, so larger groups have to split up. You can split your group however you like but please bear in mind that we may fill up any team under 8 members with other ticket holders. Then again, they could become your new besties – who knows? Such is the unpredictability of The Crystal Maze! We have four teams entering the maze in each session – Green, Blue, Red and Orange. Which will you choose?

        Can we still play even if we’re not a team of 8?

        Oh yes indeedy, you most certainly can! You can buy as many or few tickets as you like –if your team has fewer than 8 people, we may include other ticket holders to bump it up to full strength – and who knows, they could be fabulous!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I have an injury; can I still take part?
      • Ooh bad luck – you poor thing. Anyway, can you still take part? Hmm… honestly, it all depends. The best thing to do is to call or email us and we can figure out whether your injury is serious enough to stop you from taking part. Fingers crossed! Please email us at [email protected] to see if you’ll be able to take part.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I’m pregnant – can I play?
      • Congratulations – we hope you’re really thrilled. Unfortunately, however, it’s strictly prohibited for pregnant women to enter the Maze. If you do already have a ticket, please feel free to pass this onto a friend.

        I found out I was pregnant after I purchased tickets – can I have a refund, please?

        Sorry, but no. All tickets are purchased on a non-refundable / non-exchangeable basis – it’s in our terms and conditions.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.