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Frequently Asked Questions

The Crystal Maze Live Experience London

  • I haven't bought my ticket yet.
    • I have a gift ticket
      • What an awesome present! Here’s how you use it- Go to our booking pages

        • Select redeem a gift ticket
        • Put your gift ticket code in
        • Choose the date and time you’d like to book for and add any other tickets you’d like to buy
        • Be careful, because once you’ve confirmed a date and time that voucher code is voided and you can’t use it again
        • IF YOU HAVE MORE THAN ONE GIFT VOUCHER – please call 0161 791 0727 and we will take this booking on the phone


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • How do I book?
      • In London we have 4 teams of up to 8 people competing in the maze in each session. When you buy tickets online they will be booked into the same team, so your group of 8 or less will be in the same team together. Head to our booking pages to check out availability!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Is there a weight / height restriction?
      • There aren’t any height or weight restrictions to go into the maze, all are welcome! There are a minimal number of challenges which may have individual height or weight restrictions, but your Maze Master will be able to suggest the best options for you and your team.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Do you serve food and drink?
    • Is there an age restriction?
      • The Crystal Maze LIVE Experience in London is strictly for players aged 18+ and we don’t issue refunds for those who are under age. If you’re younger and simply itching to give it a go, don’t worry – just make your way to Manchester. Our Maze there is open to players aged 13 or above as long as there’s someone aged 18+ in their team.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • What are the team sizes?
      • We’ve more than 8 people in our group, can we all be on one team?

        Good news – you’re popular! Not-so-good news – you can’t have more than 8 people in one team, so larger groups must split up. You can split your group however you like but please bear in mind that we may fill up any team under 8 members with other ticket holders. Then again, they could become your new besties – who knows? Such is the unpredictability of The Crystal Maze! We have four teams entering the maze in each session so if you have 32 friends you’re in luck!

        Can we still play even if we’re not a team of 8?

        Oh yes indeedy, you most certainly can! You can buy as many or few tickets as you like –if your team has fewer than 8 people, we may include other ticket holders to bump it up to full strength – and who knows, they could be fabulous!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Can we bring people to watch us?
      • We love watching the show on TV but our experience is all about getting stuck in as contestants. If you want to see a team’s attempts at getting those all important crystals, you will need to have a ticket for that show.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

  • On the day
  • I have a ticket already
  • Are there any restrictions?
    • What are your rules on alcohol?
      • Guests who are under the influence of alcohol are not permitted to enter The Crystal Maze LIVE Experience and no refunds will be offered to those not permitted.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I have a disability and may need some assistance playing
      • We want to make sure as many people as possible are able to experience The Crystal Maze in London. That being said, there are some restrictions that the physical maze has which mean it may not be suitable for some users. We do offer access shows periodically for those who may need more flexibility in their session, and we can accommodate some requirements on general bookings. The best thing to do is to contact us at [email protected] and we can have a chat about what will be the most suitable. PLEASE NOTE that because of the restrictions on the maze we can’t always accommodate every requirement – please do not book if you are not certain of our access facilities for your group.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Is there an age restriction?
      • The Crystal Maze LIVE Experience in London is strictly for players aged 18+ and we don’t issue refunds for those who are under age. If you’re younger and simply itching to give it a go, don’t worry – just make your way to Manchester. Our Maze there is open to players aged 13 or above as long as there’s someone aged 18+ in their team.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • What are the team sizes?
      • We’ve more than 8 people in our group, can we all be on one team?

        Good news – you’re popular! Not-so-good news – you can’t have more than 8 people in one team, so larger groups must split up. You can split your group however you like but please bear in mind that we may fill up any team under 8 members with other ticket holders. Then again, they could become your new besties – who knows? Such is the unpredictability of The Crystal Maze! We have four teams entering the maze in each session so if you have 32 friends you’re in luck!

        Can we still play even if we’re not a team of 8?

        Oh yes indeedy, you most certainly can! You can buy as many or few tickets as you like –if your team has fewer than 8 people, we may include other ticket holders to bump it up to full strength – and who knows, they could be fabulous!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I have an injury; can I still take part?
      • Ooh bad luck – you poor thing. Anyway, can you still take part? Hmm… honestly, it all depends. The best thing to do is to call or email us and we can figure out whether your injury is serious enough to stop you from taking part. Fingers crossed! Please email us at [email protected] to see if you’ll be able to take part.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I’m pregnant – can I play?
      • Congratulations – we hope you’re really thrilled. Unfortunately, however, it’s strictly prohibited for pregnant women to enter the Maze. If you do already have a ticket, please feel free to pass this onto a friend.

        I found out I was pregnant after I purchased tickets – can I have a refund, please?

        Sorry, but no. All tickets are purchased on a non-refundable / non-exchangeable basis – it’s in our terms and conditions.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.