Can I bring an assistance dog into Crystal Maze Manchester?

Verified carers may attend free of charge during designated access shows, proof of disability will need to be provided (eg. Blue Badge, GP letter). Carers are generally unable to participate in games unless they purchase a ticket. The carer must provide all physical assistance themselves, the staff are not able to provide physical support. Please note, free carer tickets are linked to designated access shows or pre-arranged support, rather than standard sessions. Please reach out to Guest Services in advance of your booking.

The venue can accommodate wheelchair users during dedicated access shows with prior arrangement. Accessibility is conditional and requires advance planning. Our Standard sessions are generally unsuitable due to tight timings, stairs, and narrow spaces. Therefore, additional staffing and schedule adjustments are required for wheelchair access. Certain routes and games may be altered to improve accessibility. Some areas, including the Dome, are inaccessible due to stairs.

Please note: 
On standard bookings, wheelchair users generally cannot be accommodated due to tight timings and physical layout. An additional show behind needs to be blocked out and an additional member of the team needs to be free for the duration to safely guide both the guests and the carers through the attraction.

There are dedicated accessibility sessions available to book through our Guest Services team. These shows allow us to make the required adjustments to suit those with additional needs, these may include extra time, adjusted game play or pre-arranged support. Adaptions depend on the individual needs and the session type. 

Please note, standard sessions can be physically demanding and require guests to be able to move around for approximately 75 minutes, with stairs and tight spaces. If you require additional access support, please reach out to Guest Services in advance of your booking your ticket.

There is no dedicated accessible viewing platform is available. The experience is interactive and continuously moving, so we cannot accommodate an ‘audience viewing’ setup. Game windows are positioned over 2 foot in height limiting visibility from a wheelchair. Visibility from a wheelchair is only available through a game room door. The Dome can be viewed from a side spectating area.

We work incredibly hard to ensure our attractions are accessible to our guests, and photosensitivity is an area where we are extra cautious. There are some areas of the attraction where there are strobe/flashing lights:

• Photo Green Screen at the beginning of your experience (camera flash)
• Strobing lights in the Industrial Zone stairs
• Strobing lights between the first and second Future Zones
• Lighting in the tunnel on the way to the Crystal Dome
• Within and around the Crystal Dome itself during the main show
• Camera flash from the manual photo taken after the Crystal Dome show

Lighting adjustments may be possible in some areas, depending on individual needs. For more information, please contact our Guest Services team.

We will do our best to accommodate you and make adjustments, please contact our Guest Services team if you require additional assistance and they will support you.

Unfortunately, due to the physical nature of the attraction, pregnant guests are not permitted. 

Accessible toilets are available in the Front of House area.  

We would like to take this opportunity to highlight the Sunflower Lanyard Scheme (information can be found at: https://hdsunflower.com/). The purpose of this lanyard scheme is to raise awareness of hidden disabilities and additional needs, and our staff recognise these lanyards. By wearing a sunflower lanyard, our staff are alerted to the fact that you may require additional assistance, such as to be brought forward through a queue, assistance in finding a quiet area, or to be helped to skip a certain section of the attraction.