I have a disability and/or access needs – How do I book?

We can accommodate some access needs at The Crystal Maze Experience London, but we may need to make adjustments to shows in order to do so. If you have access needs please send our Guest Services team an enquiry through our Contact Us page.

Unfortunately the Crystal Maze Experience London does not have wheelchair access due to the historic nature of the building it is situated in. Wheelchair users are welcome at our sister attraction, the Crystal Maze Experience Manchester 

Related FAQs

Any team with children must have at least one adult (18+). If there are eight or more children in your group, they will be split across multiple teams and each team must have at least one adult with them.

Click on Book Tickets below to book your tickets and we'll see you very soon!

If you need any advice or have a question, please contact our Guest Services team by sending them an enquiry through the Contact Us page.

Yes, we do! Please log into your Blue Light Card account and search for The Crystal Maze to obtain your discount via our online booking platform.

We offer a range of bespoke private hire and corporate packages.

Contact our Events team by sending them an enquiry through the Corporate Sales and Venue Hire page here.

The Experience is designed to be played in teams of up to 8, if you book for less than 8 people you may be joined by other players to make up your numbers.

In certain circumstances it may be necessary to split bookings of less than 8 to accommodate all bookings in the booking window.

Booking in multiples of 8 is the best way to guarantee not mixing with other bookings.

For more information on group sizes, send our Guest Services team an Enquiry through the Contact Us page.

If booking for Post October 14th please select the option "Private Shows" from the booking window for a 10% when booking 8 or 16 tickets and a guarantee you will be playing privately.

The Crystal Maze Experience London is designed for teams of up to 8 people. Larger groups will need to split across multiple teams.

Please note that teams with less than 8 people may be joined by other players.

Booking in multiples of 8 is the best way to guarantee not mixing with other bookings.

If a group of 9 is desperate to play together, we are happy to allow your to stay together on the understanding that some of your group will play less games.

For more information on group sizes, send our Guest Services team an enquiry through the Contact Us page.

If booking for Post October 14th please select the option "Private Shows" from the booking window for a 10% when booking 8 or 16 tickets and a guarantee you will be playing privately.

We’re open all week on most days throughout the year. Please check our booking calendar for the most up to date openings.

Select the number of tickets required for your group, then choose your date and time. To qualify for a family ticket, the group must include at least one adult AND at least two children, OR two adults AND between one to five children. For the purposes of our experience, children are those between 9-16. 

Some areas of the attraction do use strobe/flashing lights. Unfortunately we aren’t able to turn down/off these lights due to how they are built into the show. For more information on the use of these effects within the experience please contact our Guest Services team.

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