Privacy policy

The Crystal Maze Privacy Policy

The Crystal Maze LIVE Experience is owned and operated by Little Lion Entertainment and Little Lion Entertainment Manchester, registered under 09357386 and 10401380 located at Little Lion Entertainment, 22-32 Shaftsbury Avenue, London, W1D 7EU.

Introduction

At Little Lion Entertainment ("we", "us", "our"), we regularly collect and use personal data about individuals who visit our website “site”. Personal data is any information that can used to identify you as an individual. The protection of your personal data is important to us, and we understand our responsibilities to handle your personal data with care, to keep it secure and to comply with legal requirements.

The purpose of this privacy policy ("Policy") is to provide a clear explanation of when, why and how we collect and use personal data. Please read this Policy carefully. It provides important information about how we use personal data and explains your legal rights.

We collect information about you in a variety of ways. The information we may collect includes:

1.2 Personal Data:

Name
Address
Telephone Number
Email Address
Profile Pictures
Gender
Title Prefix
Date of Birth
Relationship Status
Interests and Hobbies
Educational Details
Employment Details

1.3 Usage Data:

IP Address
Geographical Location
Browser Type and version
Operating System
Referral Source
Length of Visit
Page Views
Website Navigation Paths
Timing, Frequency and Pattern of your Service Use

1.4 Service Data:

Purchase Information
Health Information
Family details

Use Of Information, we use the information provided to us for one or more of the reasons below;

Personal data may be processed for the purposes of enabling and monitoring your use of our website and services.
This usage data may be processed for the purposes of analysing the use of the website and services.
The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.
The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.

2.1 Under Data Protection Regulations, the lawful basis we rely on for processing this information are:

Legitimate Interest for marketing
Contractual (where services are rendered)
Vital interests of the data subject
Consent where no other processing option is available for processing

You have the right to request removal or restriction of processing, where it does not affect other regulations.

You can do this by contacting marketing@littlelionentertainment.com.

Data Sharing and Disclosure, We may disclose Personal data, Usage data, transactional data, service data and notification data to our suppliers or subcontractors insofar as reasonably necessary for the purpose of our legitimate interests, namely the proper administration of our website and business, communications and marketing with user; these include:

We Are Interact
Eventim
TickX
Accesso
The Nest Media
Semantic
Mance & Co
World Pay
Sage Pay
Tripadvisor
Facebook
Instagram

3.1 In addition to the specific disclosures of personal data set out in this Section 3, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Data Security, We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

Data Retention, We retain your personal data for as long as permitted, up to a maximum of 30 years, based on the reason we obtained it (consistent with applicable law and to support legitimate business purposes). When deciding how long to keep your personal data, we consider whether we are subject to any legal obligations (e.g., any laws that require us to keep records for a certain period before we can delete them) or whether we have taken any legal positions (e.g., issued any legal holds or otherwise need to preserve the information). Rather than delete your data, we may also deidentify it by removing identifying details. If we deidentify the data, we will not attempt to reidentify it.

You have a number of rights in relation to your personal data. In summary, you have the right to request: access to your data; rectification of any mistakes in our files; erasure of records where no longer required; restriction on the processing of your data; objection to the processing of your data; data portability; and various information in relation to any automated decision making and profiling or the basis for international transfers. You also have the right to complain to your supervisory authority and the right to withdraw consent.

Cookies, we use cookies and similar tracking technologies to track activity on our site and hold certain information. Please see our Cookies Policy for further details.

Third-Party Links Our site may contain links to third-party websites and services. We are not responsible for the privacy practices or the content of these third-party sites.

International Data Transfers, Your information, including personal data, may be transferred to — and maintained on — computers located outside the UK and EEA, where the data protection laws may differ from those of your jurisdiction. Where we need to share personal data with our suppliers based outside the UK that don’t meet data protection adequacy, we will put in place International Data Transfer Agreements before sharing.

Children’s Privacy, Our Site does not knowingly collect or solicit personal information from children under the age of 13.

Changes to the Privacy Policy, We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

This website is owned and operated by Little Lion Entertainment and Little Lion Entertainment Manchester (parent company of The Crystal Maze LIVE). We are registered in England and Wales under registration number 09357386 and 10401380 Little Lion Entertainment, 22-32 Shaftesbury Avenue, London, W1D 7EU

Your rights as a data subject

At any point while we are in possession of, or processing your personal data, individuals have the following rights:

Right of access – you have the right to request a copy of the personal data that we hold about you.
Right of rectification – you have the right to correct personal data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the personal data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply you have the right to ask us to restrict any personal data processing.
Right of portability – you have the right to have personal data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including automated profiling.

To exercise your right of access, identification may be required. Little Lion Entertainment will

accept the following forms of identification: a copy of your driving licence, passport, birth

certificate and a utility bill not older than three months. A minimum of one piece of

photographic ID listed above and a supporting document is required.

If Little Lion Entertainment is dissatisfied with the quality, further information may be sought before personal data can be released. To request a copy of your personal data please use the contact details further below.

Contacting Little Lion Entertainment concerning the processing of your personal data or in the event that you wish to make a complaint about how your personal data is being processed, please use the contact details below. If you do not get a response within 30 days you can complain to the ICO. The details for each of these contacts are:

The Crystal Maze LIVE Experience London

Contact: guestservices@the-crystal-maze.com

Registration Reference : ZA832227

The Crystal Maze LIVE Experience Manchester

Contact: guestservices@the-crystal-maze.com

Registration Reference : ZA843520

ICO

Wycliffe House, Water Lane

Wilmslow

SK9 5AF

https://ico.org.uk/global/contact-us

Telephone 0303 123 1113

Little Lion Entertainment reserves the right to modify, alter or otherwise update this Privacy Policy at any time and you are therefore encouraged to regularly review it.

Privacy policy

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