FAQs

FAQs

Frequently Asked Questions and Answers
General Information
What Is The Crystal Maze?

The Crystal Maze is a TV game show, originally broadcast in the 1990s on Channel 4 in the UK. The show now airs on Channel 4 in the UK and Nickelodeon in the US. Originally hosted by Richard O’Brien, teams of players explore 4 themed Zones, collecting crystals by completing 1 player,2-3 minute, physical, skill, mental or mystery games. Each crystal won gives you 5 seconds of time in The Crystal Dome where the entire team would collect tokens to determine their final score.

What is The Crystal Maze LIVE Experience?

The Crystal Maze LIVE Experience is a live, immersive attraction based on the original TV Show. The attraction follows the same premise of the show across 75 minutes of unadulterated fun and games. The LIVE Experience is NOT recorded for television broadcast.

Will Richard O’Brien, Ed Tudor-Pole or Richard Ayoade be there?

All the TV Maze Masters have either moved onto other projects or are busy filming the TV series. We have a team of all new Maze Masters, all just as zany, to guide you on your journey through The Crystal Maze.

I Haven’t Bought My Tickets Yet
How much does a ticket cost?

Current prices range from £59 to £79 (inclusive of booking fees) per person when you book online, depending on the date and time of day you book for. Prices are subject to change and based on availability, so we advise to book early for the best price.

I still have a booking from Lockdown, how can I rebook?

If you are looking to rebook a cancelled show, please email  [email protected] please include your previous booking reference in all correspondence.

How do I book a ticket for The Crystal Maze LIVE Experience London?

Tickets can be purchased here: Book Now

Alternatively contact our Guest Services team by emailing [email protected]m.

How much does corporate or private hire cost?

We offer a range of bespoke private hire and corporate packages, check them out.

Contact our events team via email at [email protected] or call on 0203 983 3154.

I have a disability or access needs – how do I book?

 We can accommodate most access needs but we may need to make adjustments to shows in order to do so. If you have access needs please contact [email protected]  to discuss before making a booking.

The Crystal Maze LIVE Experience London is not currently wheelchair accessible.

I have less than 8 players in my team!

The Experience is designed to be played in teams of up to 8, if you book for less than 8 people you may be joined by other players to make up your numbers.

In certain circumstances it may be necessary to split bookings of less than 8 to accommodate all bookings in the booking window.

Booking in multiples of 8 is the best way to guarantee not mixing with other bookings.

I have more than 8 people who wish to book for The Crystal Maze LIVE Experience London!

The Crystal Maze LIVE Experience London welcomes teams of up to eight people, larger groups will need to split across multiple teams.

Please note that teams with less than 8 people may be joined by other players.

Booking in multiples of 8 is the best way to guarantee not mixing with other bookings.

When will new tickets be released?

We’re currently on sale for the whole of 2022, sign up to our mailing list for all the latest news and information.

When is The Crystal Maze LIVE Experience London open?

We’re open all week on most days throughout the year. Please check our booking calendar for the most up to date openings.

I Have My Tickets Already
Can I change or cancel my booking?

The Crystal Maze LIVE experience is a live event, as such once purchased, all tickets are non-refundable and cannot be transferred to another date.

How long is the experience?

The Crystal Maze LIVE Experiences takes approximately 75 minutes to complete. All guests select a 30 minute window prior to their experience to ensure entry, so expect to be with us for just over 2 hours.

Do I need to print my tickets or can I show them on my phone?

We accept printed tickets or are able to scan from a phone screen, provided the screen is clear and not damaged.

I can’t find my booking confirmation.

Please check the spam/junk folders of your email account. If you cannot find your confirmation or tickets, please contact our Guest Services team via [email protected] 

On The Day
What time do we need to arrive?

Please arrive within your selected 30 minute arrival window to guarantee entry. Whilst we make every effort to accommodate you, we cannot guarantee entry for latecomers.

Do you accept cash at The Crystal Maze LIVE Experience London?

We are a cashless attraction. We are only able to accept card payments at The Crystal Maze LIVE Experience London .

How do we get to The Crystal Maze LIVE Experience London?

Car – we’re on Shaftesbury Ave, London W1D 7EU. There are some car parks nearby. 

Tube – the nearest station is Piccadilly Circus. 

Bus – Routes 14, 19 and 38 routes stop just outside The Maze. Please check the TFL website for further details.

Can we bring people to watch?

Unfortunately, there are no opportunities for spectators at The Crystal Maze LIVE Experience. Those who do not wish to take part are welcome to wait in our neighbouring bar Figaro’s whilst the experience takes place.

Can we drink alcohol before playing?

We cannot allow entry to anyone suspected of consuming alcohol or illegal substances prior to the experience. Be responsible, be sensible, and save the celebrations until after the experience.

What should I wear to play?

The Crystal Maze LIVE Experience is a physical activity and we’d advise to wear clothes you are comfortable being active in. It can get warm inside The Maze, so dressing lightly is recommended. Our only restrictions are open toed and heeled shoes. 

Fancy dress is permitted but please remember we are a family attraction and you may be asked to remove items deemed inappropriate.

Complimentary lockers are provided to store your belongings.

Filming and Photography – Can we film and photograph the show? Do you take pictures or film any part of the experience?

Photography and recording equipment are strictly prohibited inside The Maze. Guests will be asked to store any such equipment in lockers provided before starting the experience.  We do take some photos for you as you travel through our Zones, and these are for sale in our shop at the end of your journey.

We do not film any portion of the show for broadcast and if you do not wish to be photographed, please let our Front of House team know.

Do you offer on-site parking at The Crystal Maze LIVE Experience London?

As a Central London attraction we do not have our own car parking facilities.

I’m running late, what do I do?

If you think you’ll be more than 30 minutes late, please email [email protected] 

Whilst we will make every effort to accommodate you, we cannot guarantee entry for latecomers.

I’m struggling to get to the Maze due to bad weather!

As an indoor attraction we run no matter the weather and cannot offer refunds or rebookings.

If we ever have to cancel a show because of severe weather, we’ll announce it on our social media feeds and do all we can to contact everybody who’s booked.

If the the police or government have advised not to travel, then please contact us to discuss your situation via [email protected].

Is there anywhere for us to store our belongings?

Lockers are provided free of charge to store your belongings and valuables. We do not have storage facilities for larger items such as travel cases and suitcases. Items are stored at your own risk and wee take no responsibility for lost or damaged items left in lockers.

Do you have food and drink on site?

Our neighbouring bar, Figaro’s offers an escape to the South of France with a range of crisp wines, fresh beers and a wide selection of spirits and soft drinks.

A selection of bottled water and soft drinks is also available from our gift shop.

Please note, guests should not consume alcohol prior to the experience.

Restrictions and Limitations
Is there an age limit?

The Crystal Maze LIVE Experience is only open to guests aged 9+. Bookings with guests aged under 18 must have 1 paying and playing adults (18+) per team. 9-17 year olds attending without an accompanying adult will not be able to play and no refund will be offered/ given.

Are there any weight/height restrictions?

There are no height or  weight restrictions to enter The Maze. A small number of challenges within The Maze may have individual weight/height restrictions.

I am pregnant, can I play?

Unfortunately, we are unable to admit entry to anyone who is pregnant.

How fit and active do I need to be to play?

The Crystal Maze LIVE Experience is a physical activity, if you can stay standing for the 75 minute  duration and are able to walk up and down several flights of stairs at a normal pace, you should be fine to take part. You will be asked to sign a waiver stating that you understand participation is at your own risk.

If you have mobility issues or think you may need extra help, get in touch – via email at [email protected] or call our Guest Services team on 0161 791 0727.

I have an injury – Can I still take part?

It may still be possible to play with certain injuries, please contact us at [email protected] or call 0161 791 0727 for further information.

I have a disability or access needs – Can I still take part?

The Crystal Maze LIVE Experience London is not currently wheelchair accessible. We can accommodate most access needs but we may need to make adjustments to shows in order to do so. If you have access needs please contact [email protected] to discuss before making a booking.

Can we drink alcohol before playing?

We cannot allow entry to anyone suspected of consuming alcohol or illegal substances prior to the experience. Be responsible, be sensible, and save the celebrations until after the experience.

What should I wear to play?

The Crystal Maze LIVE Experience is a physical activity and we’d advise to wear clothes you are comfortable being active in. It can get warm inside The Maze, so dressing lightly is recommended. Our only restrictions are open toed and heeled shoes, and we advise against wearing shorts or dresses to play. 

Fancy dress is permitted but please remember we are a family attraction and you may be asked to remove items deemed inappropriate.

Complimentary lockers are provided to store your belongings.

Halloween FAQs
What is Halloween at The Crystal Maze LIVE Experience?

This Halloween, teams at The Crystal Maze LIVE Experience will come face to face with their very own cryptic crystal gazing Fortune Teller, sent by Mumsie to test teams with an unnerving game of high stakes riddles.

Every team that plays The Crystal Maze LIVE Experience between the 17th and 31st October will encounter a mystical medium, armed with fiendish fortunes, and rascally riddles. You and your team must work together to find the answers before time runs out – win and you’ll release an exclusive pumpkin crystal. Is Lady Luck on your side? Or is your fate already sealed?

Is Halloween at The Crystal Maze LIVE Experience scary?

Not at all, the only scary thing here is Mumsie in the morning before her first cup of coffee. The Crystal Maze LIVE Experience will still be its silly old self but with a little bit of spooky flavour (no that’s not Pumpkin Spice before you ask)!

Are there any age restrictions?

Our age restrictions aren’t changing for Halloween, so the maze is still suitable for those from ages 9 to 999! Under 18’s must still be accompanied by a participating  (and living, no ghosts allowed) adult over 18.

 

Is it a scare maze?

Whilst it might be scary finishing one of our devilish games with only seconds to spare, there are no added scares to The Crystal Maze. Only fiendish fun here!

Do I have to have a Halloween show?

We’re not changing your Experience, everything you know and love about The Crystal Maze will be here for your visit. Our new game will be played with an additional character – a friend of Mumsie’s – and guarantees fun for all the family!

Will you be adding any additional special effects?

We won’t be adding any additional special effects to The Maze however there will still be some haze and flashing lights during your visit.

Will it be darker?

Lighting levels vary as you travel through The Maze but we won’t be making any areas darker for creatures of the night to hide in, it makes things very difficult for our cleaners!

Can we dress up?

Yes please, we’d love to see you unleash your inner ghouls! But please stick to our rules of no high heels or open toed shoes and avoid wearing anything long and flowy that could get caught in our games and fans, we don’t want any more ghosts at The Maze!