FAQs
Frequently Asked Questions and AnswersIn response the the COVID-19 pandemic, we have taken the decision to become a cashless attraction. We will only be able to accept card payments at The Crystal Maze LIVE Experience London until further notice.
Yes, in line with current government restrictions you must wear a face covering to enter our attractions, unless you are medically exempt.
If you are looking to rebook a cancelled show you can call the Guest Services team on 0161 791 0727 or email them at [email protected] please include/have your booking reference to hand.
In line with the lifting of COVID restrictions from 1st September we will begin to mix bookings again.
In line with government guidance please do not attend the experience if you are exhibiting COVID-19 symptoms. Where less than 24 hours’ notice is given we are unable to reschedule your experience. However, you are able to transfer your tickets to other friends and family. You do not need to contact us to tell us you are transferring your tickets.
As The Crystal Maze LIVE Experience is already played as a maximum of 8 people per team, it has been easy for us to make adaptations to the show without compromising on the experience. This is including, but not limited to the following. Guests will be asked to sanitise their hands and asked to wear a face covering, in line with current government restrictions, before entering The Maze and additional sanitising opportunities will be in place throughout The Experience. The number of staff you will come into contact with during your visit will be kept to an absolute minimum. All games will be sanitised thoroughly after and before use.
Yes, as much as can be. We have added a number of safety measures which you will notice, however the Experience will be as fun as ever!
We have put a large number of procedures in place to ensure the safety of our staff. Staff who can work from home will continue to have the choice to work from home. Rotas and scheduling will be changed to ensure minimal cross over and contact between staff. Staff and guests will be issued with PPE wherever needed, will perform regular hand sanitation/washing and equipment, touchpoints, and props will be cleaned regularly throughout operations. Staff who are unwell or exhibiting symptoms of Covid-19 will not be allowed to enter the venue.
Yes, our gold tokens are replaced regularly and all guests will be asked to sanitise their hands before entering The Dome. Between games surfaces inside the Dome will also be cleaned.
Yes, a dedicated member of staff will clean all high frequency touch points throughout the day.
The Crystal Maze is a TV game show, originally broadcast in the 1990s on Channel 4 in the UK. The show now airs on Channel 4 in the UK and Nickelodeon in the US. Originally hosted by Richard O’Brien, teams of players explore 4 themed Zones, collecting crystals by completing 1 player,2-3 minute, physical, skill, mental or mystery games. Each crystal won gives you 5 seconds of time in The Crystal Dome where the entire team would collect tokens to determine their final score.
The Crystal Maze LIVE Experience is a live, immersive attraction based on the original TV Show. The attraction follows the same premise of the show across 75 minutes of unadulterated fun and games. The LIVE Experience is NOT recorded for television broadcast.
All the TV Maze Masters have either moved onto other projects or are busy filming the TV series. We have a team of all new Maze Masters, all just as zany, to guide you on your journey through The Crystal Maze.
Current prices range from £55 to £79 (inclusive of booking fees) per person when you book online, depending on the date and time of day you book for. Prices are subject to change based on availability, so we advise to book early for the best price.
The Crystal Maze LIVE Experiences takes approximately 75 minutes to complete. We do ask all guests to arrive in a 30 minute window prior to their experience to ensure entry, so expect to be with us for just over 2 hours.
Tickets can be purchased here: Book Now
Alternatively contact our guest services team on 0161 791 0727.
We offer a range of bespoke private hire and corporate packages, check them out.
Contact our events team via email at [email protected] or call on 0161 791 0727
Once purchased all tickets are strictly non-refundable and cannot be transferred to another date. Please read our terms and conditions for further information.
We have 2 Mazes in the UK: one in London, and one in Manchester.
The London Maze is at 22–32 Shaftesbury Ave, London W1D 7EU – a short walk from Piccadilly Circus Tube station in the heart of London.
Full details, address, maps and more can be found on our website.
TThe Crystal Maze LIVE Experience is only open to guests aged 9+. Bookings with guests aged under 18 must have 2 paying and playing adults (18+) per team. 9-17 year olds attending without an accompanying adult will not be able to play and no refund will be offered/ given.
You need to be at least 1.2 metres tall to play but there aren’t any weight restrictions to enter The Maze. A small number of challenges within The Maze may have individual weight/height restrictions.
Unfortunately, we are unable to admit entry to anyone who is pregnant.
The Crystal Maze LIVE Experience is a physical activity, if you can stay standing for the 75 minute duration and are able to walk up and down several flights of stairs at a normal pace, you should be fine to take part. You will be asked to sign a waiver stating that you understand participation is at your own risk.
If you have mobility issues or think you may need extra help, get in touch – via email at [email protected] or call our Guest Services team on 0161 791 0727.
It may still be possible to play with certain injuries, please contact us at [email protected] or call 0161 791 0727 for further information.
The Crystal Maze LIVE Experience London is not currently wheelchair accessible. We can accommodate most access needs but we may need to make adjustments to shows in order to do so. If you have access needs please contact [email protected] or call 0161 791 0727 to discuss before making a booking.
The Experience is designed to be played in teams of up to 8, if you book for less than 8 people you may be joined by other players to make up your numbers.
In certain circumstances it may be necessary to split bookings of less than 8 to accommodate all bookings in the booking window.
Booking in multiples of 8 is the best way to guarantee not mixing with other bookings.
The Crystal Maze LIVE Experience London welcomes teams of up to eight people, larger groups will need to split across multiple teams.
Please note that teams with less than 8 people may be joined by other players.
Booking in multiples of 8 is the best way to guarantee not mixing with other bookings.
We’re currently on sale for the whole of 2022, sign up to our mailing list for all the latest news and information.
We’re open all week on most days throughout the year. Please check our booking calendar for the most up to date openings.
Unfortunately, there are no opportunities for spectators at The Crystal Maze LIVE Experience. Those who do not wish to take part are welcome to wait in our neighboring bar, Figaro’s whilst the experience takes place.
Once purchased all tickets are non-refundable and cannot be transferred to another date.
As a Central London attraction we do not have our own car parking facilities.
Unfortunately, we are unable to admit entry to anyone who is pregnant.
It may still be possible to play with certain injuries, please contact us at [email protected] or call 0161 791 0727 for further information.
The Crystal Maze LIVE Experiences takes approximately 75 minutes to complete. We do ask all guests to arrive in a 30 minute window prior to their experience to ensure entry, so expect to be with us for just over 2 hours.
Unfortunately, there are no opportunities for spectators at The Crystal Maze LIVE Experience. Those who do not wish to take part are welcome to wait in our neighbouring bar Figaro’s whilst the experience takes place.
Our neighbouring bar, Figaro’s offers an escape to the South of France with a range of crisp wines, fresh beers and a wide selection of spirits. A range of small bites and Mediterranean platters are available also.
Please note, guests should not consume alcohol prior to the experience.
The Crystal Maze LIVE Experience is a physical activity and we’d advise to wear clothes you are comfortable being active in. It can get warm inside The Maze, so dressing lightly is recommended. Our only restrictions are open toed and heeled shoes.
Fancy dress is permitted but please remember we are a family attraction and you may be asked to remove items deemed inappropriate.
Complimentary lockers are provided to store your belongings.
We accept printed tickets or are able to scan from a phone screen, provided the screen is clear and not damaged.
Please arrive at least 30 minutes prior to your ticket time to guarantee entry. Whilst we will make every effort to accommodate you, we cannot guarantee entry for latecomers.
Please check the spam/junk folders of your email account. If you cannot find your confirmation or tickets, please contact our Guest Services team via [email protected] or on 0161 791 0727.
The Crystal Maze LIVE Experiences takes approximately 75 minutes to complete. We do ask all guests to arrive in a 30 minute window prior to their experience to ensure entry, so expect to be with us for just over 2 hours.
Unfortunately, we are unable to admit entry to anyone who is pregnant.
Please arrive at least 30 minutes prior to your ticket time to guarantee entry. Whilst we make every effort to accommodate you, we cannot guarantee entry for latecomers.
Unfortunately, there are no opportunities for spectators at The Crystal Maze LIVE Experience. Those who do not wish to take part are welcome to wait in our neighbouring bar Figaro’s whilst the experience takes place.
We cannot allow entry to anyone suspected of consuming alcohol or illegal substances prior to the experience. Be responsible, be sensible, and save the celebrations until after the experience.
Car – we’re on Shaftesbury Ave, London W1D 7EU. There are some car parks nearby.
Tube – the nearest station is Piccadilly Circus.
Bus – Routes 14, 19 and 38 routes stop just outside The Maze. Please check the TFL website for further details.
The Crystal Maze LIVE Experience is a physical activity and we’d advise to wear clothes you are comfortable being active in. It can get warm inside The Maze, so dressing lightly is recommended. Our only restrictions are open toed and heeled shoes.
Fancy dress is permitted but please remember we are a family attraction and you may be asked to remove items deemed inappropriate.
Complimentary lockers are provided to store your belongings.
As a Central London attraction we do not have our own car parking facilities.
As we ask guests to arrive 30 minutes prior to their ticket time we have a small window for any latecomers.
If you think you’ll be more than 30 minutes late, call us on 0161 791 0727.
Whilst we will make every effort to accommodate you, we cannot guarantee entry for latecomers.
As an indoor attraction we run no matter the weather and cannot offer refunds or rebookings.
If we ever have to cancel a show because of severe weather, we’ll announce it on our social media feeds and do all we can to contact everybody who’s booked.
If the the police or government have advised not to travel, then please contact us to discuss your situation via [email protected].
Photography and recording equipment are strictly prohibited inside The Maze. Guests will be asked to store any such equipment in lockers provided before starting the experience. We do take some photos for you as you travel through our Zones, and these are for sale in our shop at the end of your journey.
We do not film any portion of the show for broadcast and if you do not wish to be photographed, please let our Front of House team know.
Lockers are provided free of charge to store your belongings and valuables. We do not have storage facilities for larger items such as travel cases and suitcases. Items are stored at your own risk and wee take no responsibility for lost or damaged items left in lockers.
The Crystal Maze LIVE Experience is only open to guests aged 9+. Bookings with guests aged under 18 must have 2 paying and playing adults (18+) per team. 9-17 year olds attending without an accompanying adult will not be able to play and no refund will be offered/ given.
You need to be at least 1.2 metres tall to play but there aren’t any weight restrictions to enter The Maze. A small number of challenges within The Maze may have individual weight/height restrictions.
Unfortunately, we are unable to admit entry to anyone who is pregnant.
The Crystal Maze LIVE Experience is a physical activity, if you can stay standing for the 75 minute duration and are able to walk up and down several flights of stairs at a normal pace, you should be fine to take part. You will be asked to sign a waiver stating that you understand participation is at your own risk.
If you have mobility issues or think you may need extra help, get in touch – via email at [email protected] or call our Guest Services team on 0161 791 0727.
It may still be possible to play with certain injuries, please contact us at [email protected] or call 0161 791 0727 for further information.
The Crystal Maze LIVE Experience London is not currently wheelchair accessible. We can accommodate most access needs but we may need to make adjustments to shows in order to do so. If you have access needs please contact [email protected] or call 0161 791 0727 to discuss before making a booking.
We cannot allow entry to anyone suspected of consuming alcohol or illegal substances prior to the experience. Be responsible, be sensible, and save the celebrations until after the experience.
The Crystal Maze LIVE Experience is a physical activity and we’d advise to wear clothes you are comfortable being active in. It can get warm inside The Maze, so dressing lightly is recommended. Our only restrictions are open toed and heeled shoes.
Fancy dress is permitted but please remember we are a family attraction and you may be asked to remove items deemed inappropriate.
Complimentary lockers are provided to store your belongings.
The Crystal Maze LIVE Experience is its usually fun, frenetic, silly self but with a little Christmas twist!
The festive spirit is lacking as the Maze Masters have fled! Their beloved Mumsey has been kidnapped by Aunty Christmas and a host of wintery characters have replaced them! Teams will be led through the four zones in a quest to bring back Mumsey and the irreverent fun of the Maze. Teams must play to collect crystals to enter the Crystal SnowDome and help restore Mumsey and the Maze Masters to their former glory and save Christmas by collecting silver tokens instead of gold!
Our age restrictions aren’t changing for Christmas, so the maze is still suitable for those from ages 9 upwards! Under 18’s must still be accompanied by 2 full paying adults per team (Elves are not permitted).
We’re not changing your Experience, everything you know and love about The Crystal Maze will be here for your visit. Our Maze Masters just want to add some festive flare to their costumes and characters, so every show over this period will have a sprinkling of seasonal magic!
We won’t be adding any additional special effects to The Maze however there will be plenty of seasonal touches to get you in that Christmas spirit.
Yes please, we’d love to see you set your Christmas spirit free! But please stick to our rules of no high heels or open toed shoes and avoid wearing anything long and flowy that could get caught in our games and fans, we don’t want to add anyone to Santa’s naughty list!