I have my tickets already

The Crystal Maze LIVE experience is a live event, as such once purchased, all tickets are non-refundable and cannot be transferred to another date.

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The Crystal Maze LIVE Experiences takes approximately 75 minutes to complete. All guests select a 30 minute window prior to their experience to ensure entry, so expect to be with us for just over 2 hours.

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We accept printed tickets or are able to scan from a phone screen, provided the screen is clear and not damaged.

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Please check the spam/junk folders of your email account. If you cannot find your confirmation or tickets, please contact our Guest Services by sending an enquiry through the Contact Us section.

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It may still be possible to play with certain injuries, please send our Guest Services team an enquiry through the Contact Us page.

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There are no height or  weight restrictions to enter The Maze. A small number of challenges within The Maze may have individual weight/height restrictions.

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