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Frequently Asked Questions

The Crystal Maze Live Experience Manchester

  • General Information
    • Will Richard O’Brien, Ed Tudor-Pole or Richard Ayoade be there?
      • Unfortunately not! Reckless Rick rode off into the constant thunder and drizzle of the Medieval Zone on his chopper with Mumsie in tow at the end of Series 4. Ed Tudor-Pole briefly managed to recover the S.S. Atlantis and sail it away into the sunset, before it quickly sank back to the bottom of the Oceanic Zone. The last we saw him, he was drying off in one of the deepest regions of the Aztec Zone. As for Richard Ayoade, he’s currently in the Futuristic Zone Medical Facility having his hearing fixed after what can only be described as ‘an encounter’ with Gemma Collins.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • What Is The Crystal Maze LIVE Experience?
      • The Crystal Maze was a TV game show from the 1990s, originally broadcast on Channel 4 in the UK. Hosted by the reckless Richard O’Brien, teams of players explored the Medieval, Aztec, Futuristic and Industrial (later Oceanic) Zones and collected crystals which were won by one player completing a 2-3 minute physical, skill, mental or mystery game. Each crystal won would give you 5 seconds of time in The Crystal Dome where the entire team would collect tokens to determine their final score. Got it? Good.

        Well The Crystal Maze LIVE Experience is pretty much the same thing, but live! That’s right, you get to live out the dreams of millions of fans by being part of your very own episode of the TV show. Don’t worry though, you won’t be filmed whilst you’re in the Maze. We like to leave that to Channel 4 who have started the series up again, this time hosted by Richard Ayoade.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

  • I Haven’t Bought My Tickets Yet
    • Do you offer a student discount for The Crystal Maze LIVE Experience Manchester?
    • Is there an age limit for The Crystal Maze LIVE Experience Manchester?
      • If you’re under 18 and just itching for a go, that’s great! The Crystal Maze LIVE Experience is open to anyone aged 13 and over who are 1.2 metres or taller. If you are under 18, you will need a playing and full paying adult on your team!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Can I change or cancel my booking for The Crystal Maze LIVE Experience Manchester?
      • No. Sorry, but really no, you can’t. So please, please, please, double and triple check the dates, times and details of your booking while you book, as we can’t make any changes to bookings once they’ve been processed.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Are there any weight/height restrictions at The Crystal Maze LIVE Experience Manchester?
      • Yes and no. You need to be at least 1.2 metres tall to play but there aren’t any weight restrictions for The Maze – everybody’s welcome! Just a head’s up, though: a small number of challenges within The Maze may have individual weight/height restrictions.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Do you offer on-site parking at The Crystal Maze LIVE Experience Manchester?
      • No, sorry – we can’t offer on-site parking at the Manchester Maze.

        But don’t panic! Don’t even worry! There are a number of car parks within walking distance. Our postcode is – M3 4FP plug that into the interweb and you’ll soon see how convenient they are.

        NCP are currently running a discount on some of their car parks with us! Park at NCP Great Northern, NCP Spinningfields or NCP New Bailey for a rate of £6 for 5 hours. To claim this rate ask to validate your car parking ticket at our welcome desk when you visit. Do bear in mind that after 5 hours, your discount will revert back to the full ticket price.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I am pregnant, can I play The Crystal Maze LIVE Experience Manchester?
      • Congratulations – we hope you’re really thrilled. And we hope that this happy event has put you in a fabulously good mood, because we’ve got some bad news. Unfortunately it’s strictly prohibited for pregnant women to enter The Maze. We’re really sorry – but congrats again!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • How fit and active do I need to be to play The Crystal Maze LIVE Experience Manchester?
      • The Crystal Maze LIVE Experience is a physical activity, so it does require some physical ability. If you can stay standing for the 70 minutes or so that this – quick plug – A-MAZE-ING experience takes to complete, and if you can walk up and down stairs at a normal speed, you should be fine. You’ll be asked to sign a waiver saying that you understand that you take part at your own risk – just to keep our insurers happy – and once that’s done, we’ll let you in to play!

        If you have mobility issues or think you may need extra help, get in touch – just email us at [email protected] or call our Guest Services team on 0161 791 0727 (Monday-Friday, 9-5).


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Where is The Crystal Maze LIVE Experience Manchester located?
      • We have 2 amazing Mazes in the UK: one in London, and one Manchester.

        Manchester’s Maze (M3 4FP) is located in the Old Granada Studios site in Central Manchester, just a stone’s throw from The Science and Industry Museum in the heart of Castlefield and just down from Deansgate. But please, please, please don’t start throwing stones in Manchester It’s not nice, our neighbours get really quite miffed and you’ll get into loads of trouble.

        Full details, address, maps and more can be found on our website, for Manchester click here.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • How much does it cost to take part in The Crystal Maze LIVE Experience Manchester?
      • Right now, prices range from £29.99 to £50.00 per person, depending on the date and time of day you book for. Bear in mind that our walk-up price may be higher than these advertised prices

        All our prices and ticket availability can be seen in real time through our booking system, so you can find a time that suits your budget. Oh yes, and our lawyers asked us to say that all prices are subject to change. Always a good idea to keep them happy.

        If you’re thinking, ‘Goodness gracious, that does seem a lot’ – or something similar – then we would just say that the experience you get for your hard earned money can’t be summarised in words. Honest! Trust us! We have tried! And even if you don’t fancy trusting us much then believe all the lovely people who say the same thing when they’re raving about us on TripAdvisor!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I have an injury – Can I still take part in The Crystal Maze LIVE Experience Manchester?
      • Ooh bad luck – you poor thing. Anyway, can you still take part? Hmm… honestly, it all depends. The best thing to do is to get in touch with us and we can figure out whether your injury is serious enough to stop you from taking part. Fingers crossed!

        Email us at [email protected] and we’ll help you decide if you’re good to go.

        Alternatively, if you’d prefer to chat, call us on 0161 791 0727 (Monday-Friday, 9-5), choose your site and then it’s option 4.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • How long is The Crystal Maze LIVE Experience Manchester?
      • Such a simple question, but the answer is in two parts and includes a Jolly Important Notice.

        Part 1: once you start The Crystal Maze LIVE Experience, it usually takes about 70 minutes to complete, give or take.

        Part 2: before you start, though, there’s lots to sort out. Like a Health and Safety briefing, like some essential paperwork, like a selfie in a sexy shiny bomber jacket – and like the vital ‘Team Talk’ that can make ALL the difference between fist-pumping success and head-hanging disappointment. All this stuff takes about half an hour.

        Jolly Important Notice: to make sure you have time to sort out the ‘before you start’ stuff, please make sure you arrive 30 minutes before your start time. We actually mean this. It really is Jolly Important.

        In any event – *official face* – if you haven’t arrived by the time that’s on your ticket, there’s a chance we won’t be able to let you in. We work on a very strict time schedule and latecomers will only be admitted up to a certain point in the show, following that you may not be able to be accommodated, so please do all you can to get here on time!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I have a disability or access needs – Can I still take part in The Crystal Maze LIVE Experience Manchester?
      • Honestly, it’s hard to say for sure straight away. We want the experience to be safe for everyone, so if you’re not sure, get in touch before booking and we can help you figure it out. Most disabilities can be accommodated, especially with some notice, so it’s definitely worth asking. The Crystal Maze LIVE Experience Manchester is wheelchair accessible but it does take a bit more planning to put together a wheelchair accessible show so we’d advise you to book as far in advance as it is possible, so that we can make it just right for you!

        Please do give us a call on 0161 791 0727 (Monday-Friday, 9-5) or email [email protected] to discuss your requirements in more detail.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I have less than 8 players in my team!
      • Booking for either site with fewer than 8 people is absolutely fine, so put aside those worry beads, let the stress subside, and smile. The one thing to remember is that if you book up less than 8 spaces on one team, the remaining places will still be available to buy – and they’re likely to be bought, so get ready to make new friends.

        And really, that’s perfect! The Crystal Maze has always been about strangers working together to solve its puzzles and games and mysteries, and we like to keep it that way! So pat yourself on the back for keeping it real – and who knows, any new teammates you have could be talented, gifted – even superb!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Will Richard O’Brien or Richard Ayoade be there?
      • No they won’t, for they are busy being fabulous elsewhere. For that matter, Edward Tudor-Pole, Mr.Blobby and Jet from Gladiators aren’t here either. But that doesn’t matter at all because Mumsie has selected, hired and trained a fantastic team of all-new Maze Masters who will give you a truly unique, daft and amazing experience! By the end of your trip through the Maze you’ll be asking “Richard Who?”


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • When will new tickets be released for The Crystal Maze LIVE Experience Manchester?
      • Chances are, pretty soon! Normally we release tickets every few months to make sure people have enough time to plan ahead. The best way to stay in touch is to join our mailing list – it’s over here –and keep an eye on all our social media accounts – we wouldn’t want you to miss out!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I have more than 8 people who wish to book for The Crystal Maze LIVE Experience Manchester!
      • Well now, aren’t you totally super-popular? And hello to all your fabulous, gorgeous friends!

        The Crystal Maze LIVE Experience Manchester welcomes teams of up to eight people, so groups larger than this have to split up. This doesn’t mean you need to wait around though – oh no! Because our Maze is simply ginormous, we can have up to 8 teams per hour and ticket times are only around 10 minutes apart! Naturally it makes sense to book your gang onto a couple of teams with start times that are close together.

        Booking for Manchester couldn’t be easier. As you proceed – elegantly, of course – through our booking process, we’ll ask you how many people you would like to bring and then suggest options for you. If you want to book multiple teams of less than 8 people, try booking onto 1 team first and clicking the handy “continue shopping” button to go back and book the rest of your bunch of rapscallions!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • When is The Crystal Maze LIVE Experience Manchester open?
      • We’re open Tuesdays to Sundays throughout the year.

        That’s the big picture. For the details, like up-to-date opening hours and ticket availability, head to our booking page. How? Just click that gorgeous little logo at the top of the page. This is a live system and so you can plan your visit in real time! Excuse us while we try to contain our excitement!

        Because there’s so much demand to play The Crystal Maze LIVE Experience, we’re constantly adding more and more shows. It’s a nice situation to be in, we know – and it’s great for you IF you’re in the loop. So get the inside track, the latest news, and all that sort of stuff by signing up to our fabulous newsletter!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • How old do I have to be to take part in The Crystal Maze LIVE Experience Manchester?
      • The Crystal Maze LIVE Experience in Manchester is for players aged 13+ (as long as you are 1.2 metres or above). If we think you look under 18 we’ll be jealous – and we may ask for some ID.

        If you’re under 18 and just itching for a go, that’s great but you will need a responsible adult to be playing on your team!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Can we bring people to watch at The Crystal Maze LIVE Experience Manchester?
      • Although we love the TV show – and we do, it’s really fab – The Crystal Maze LIVE Experience is all about doing it yourself, getting stuck in and actually being part of the action! You’ll work as a team at all times, helping each other sometimes, yelling and screaming at other times – we like to call it ‘energetic encouragement’. And this is why we’re not set up for people to come and watch, so do yourself a massive favour, buy yourself a ticket and get in on the action for real! Anyone you do bring who cannot play, is welcome to wait in our Front of House department or visit one of the many other attractions, coffee shops or pubs nearby to the Maze.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • What size teams can I bring to The Crystal Maze LIVE Experience Manchester?
      • Here at the Crystal Maze LIVE Experience we play in teams of up to 8. Yes, that’s a bit bigger than on the TV show – and it’s not the only difference. Two other ones that spring to mind – and which you’ll spot yourself soon enough are a) no ad breaks (so make sure you go before you start, if you get our drift) and b) you’re actually experiencing it yourself, live – yes, yes, hence our name – rather than watching it on the telly. Big difference. Huge. And frankly, better – although it’s possible we’re biased.

        What does this mean for your booking, you ask? Well, if you book fewer than 8 people onto a show, then other people may book onto that same show and join your team. After all, teamwork is one of our middle names – for the purposes of this paragraph, anyway!

        If you want to book for more than 8 people, that’s all good – the more the merrier, and so on! Just remember that you won’t all be on the same team as only one team goes in at each ticket time! Luckily ticket times are only about 10 minutes apart, so make sure you split yourselves evenly across teams so that nobody feels left out.

        If you want to book more than 32 people, well hello! You ARE popular! And for big groups, we have all sorts of super-splendid ways to make you feel extra-special, so the best thing is to speak to one of our VIP super-support-team – they’re the experts on exclusive hire, deal options and more.

        You can email them here: [email protected]


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • How much does corporate or private hire cost at The Crystal Maze LIVE Experience Manchester?
      • A corporate event, you say? Well hello there! Let us grab you a chair and pour you an e-cuppa! The price of these private hires all depends, TBH. That’s because we have a simply splendid smorgasbord of stonking corporate/private packages for groups of 32 people or more. Better still, we can – and love – tailoring the experience to your exact requirements.

        Let’s chat – get in touch on this VIP hotline: [email protected]

        If your group is smaller than 32 people, that’s just super too! The best thing to do is make a normal booking as usual on our website.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Do you have food and drink on site at The Crystal Maze LIVE Experience Manchester?
      • Sort of – but also, not really. Let us explain. Frankly, we’re not great cooks here. We prefer to think about ways to make our Maze memorable and unique and difficult – it’s so much more fun. So when it comes to food and drink, you’ll only find some snacks and chilled drinks in our tuck shop.

        If it’s a proper meal you’re after, even though we can’t help you ourselves we can certainly recommend some superb local spots.

        To pick our brains dry of local knowledge, just do one of these three things:
        Email: [email protected]

        Call: 0161 791 0727 (Monday- Friday, 9am – 5pm) – select option 4 once you choose the Manchester Maze.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • How do I redeem a gift ticket for The Crystal Maze LIVE Experience Manchester?
      • You lucky, lucky thing – what an awesome present! And they’re so easy to use, too. Just go to our booking pages at www.the-crystal-maze.com and select Manchester as your preferred Maze. Then do these four easy things – and make sure to read the IMPORTANT THING below them.

        • Select ‘Redeem a gift ticket’
        • Enter the code on your gift ticket / voucher / thingy in the box
        • Choose the date and time you’d like to book for
        • Add any other tickets you’d like to buy

        IMPORTANT THING! Be careful when choosing your date and time, because once they’re confirmed your voucher code is voided and you can’t use it again. Told you it was important.
        IF YOU HAVE MORE THAN ONE GIFT VOUCHER then you’re extra lucky! Share the joy by calling 0161 791 0727 (Monday-Friday, 9am – 5pm) and we’ll help you in person. Because you’re extra special, obviously.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • How do I book a ticket for The Crystal Maze LIVE Experience Manchester?
      • Quickly and easily, thanks to our super-fabulous booking process. Let’s face it, we want you to book tickets just as much as you do.

        First off, head to www.the-crystal-maze.com and select Manchester as your intended Maze. It means you’ll end up in the right place, which is always helpful. We’ll then take you through the aforementioned quick ’n’ easy steps of ticket booking – steps so very simple, a hamster could master them. A reading, typing hamster with a credit card, anyway.

        If you like things old school – hurrah! Our telephone booking people are just lovely and are willing you to give them a buzz. Simply call 0161 791 0727 (Monday-Friday, 9am – 5pm), choose which Maze you want to visit and click option 4 to speak to one of us and make our day!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

  • I Have My Tickets Already
    • Can I change or cancel my booking for The Crystal Maze LIVE Experience Manchester?
      • No. Sorry, but really no, you can’t. So please, please, please, double and triple check the dates, times and details of your booking while you book, as we can’t make any changes to bookings once they’ve been processed.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Are there any weight/height restrictions at The Crystal Maze LIVE Experience Manchester?
      • Yes and no. You need to be at least 1.2 metres tall to play but there aren’t any weight restrictions for The Maze – everybody’s welcome! Just a head’s up, though: a small number of challenges within The Maze may have individual weight/height restrictions.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Do you offer on-site parking at The Crystal Maze LIVE Experience Manchester?
      • No, sorry – we can’t offer on-site parking at the Manchester Maze.

        But don’t panic! Don’t even worry! There are a number of car parks within walking distance. Our postcode is – M3 4FP plug that into the interweb and you’ll soon see how convenient they are.

        NCP are currently running a discount on some of their car parks with us! Park at NCP Great Northern, NCP Spinningfields or NCP New Bailey for a rate of £6 for 5 hours. To claim this rate ask to validate your car parking ticket at our welcome desk when you visit. Do bear in mind that after 5 hours, your discount will revert back to the full ticket price.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I am pregnant, can I play The Crystal Maze LIVE Experience Manchester?
      • Congratulations – we hope you’re really thrilled. And we hope that this happy event has put you in a fabulously good mood, because we’ve got some bad news. Unfortunately it’s strictly prohibited for pregnant women to enter The Maze. We’re really sorry – but congrats again!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • How fit and active do I need to be to play The Crystal Maze LIVE Experience Manchester?
      • The Crystal Maze LIVE Experience is a physical activity, so it does require some physical ability. If you can stay standing for the 70 minutes or so that this – quick plug – A-MAZE-ING experience takes to complete, and if you can walk up and down stairs at a normal speed, you should be fine. You’ll be asked to sign a waiver saying that you understand that you take part at your own risk – just to keep our insurers happy – and once that’s done, we’ll let you in to play!

        If you have mobility issues or think you may need extra help, get in touch – just email us at [email protected] or call our Guest Services team on 0161 791 0727 (Monday-Friday, 9-5).


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I have an injury – Can I still take part in The Crystal Maze LIVE Experience Manchester?
      • Ooh bad luck – you poor thing. Anyway, can you still take part? Hmm… honestly, it all depends. The best thing to do is to get in touch with us and we can figure out whether your injury is serious enough to stop you from taking part. Fingers crossed!

        Email us at [email protected] and we’ll help you decide if you’re good to go.

        Alternatively, if you’d prefer to chat, call us on 0161 791 0727 (Monday-Friday, 9-5), choose your site and then it’s option 4.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • How long is The Crystal Maze LIVE Experience Manchester?
      • Such a simple question, but the answer is in two parts and includes a Jolly Important Notice.

        Part 1: once you start The Crystal Maze LIVE Experience, it usually takes about 70 minutes to complete, give or take.

        Part 2: before you start, though, there’s lots to sort out. Like a Health and Safety briefing, like some essential paperwork, like a selfie in a sexy shiny bomber jacket – and like the vital ‘Team Talk’ that can make ALL the difference between fist-pumping success and head-hanging disappointment. All this stuff takes about half an hour.

        Jolly Important Notice: to make sure you have time to sort out the ‘before you start’ stuff, please make sure you arrive 30 minutes before your start time. We actually mean this. It really is Jolly Important.

        In any event – *official face* – if you haven’t arrived by the time that’s on your ticket, there’s a chance we won’t be able to let you in. We work on a very strict time schedule and latecomers will only be admitted up to a certain point in the show, following that you may not be able to be accommodated, so please do all you can to get here on time!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I have a disability or access needs – Can I still take part in The Crystal Maze LIVE Experience Manchester?
      • Honestly, it’s hard to say for sure straight away. We want the experience to be safe for everyone, so if you’re not sure, get in touch before as soon as possible and we can help you figure it out. Most disabilities can be accommodated, especially with some notice, so it’s definitely worth asking. The Crystal Maze LIVE Experience Manchester is wheelchair accessible but it does take a bit more planning to put together a wheelchair accessible show so we’d advise you to book as far in advance as it is possible and get in touch directly after, so that we can make it just right for you!

        Please do give us a call on 0161 791 0727 (Monday-Friday, 9-5) or email [email protected] to discuss your requirements in more detail.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I have less than 8 players in my team!
      • Booking for either site with fewer than 8 people is absolutely fine, so put aside those worry beads, let the stress subside, and smile. The one thing to remember is that if you book up less than 8 spaces on one team, the remaining places will still be available to buy – and they’re likely to be bought, so get ready to make new friends.

        And really, that’s perfect! The Crystal Maze has always been about strangers working together to solve its puzzles and games and mysteries, and we like to keep it that way! So pat yourself on the back for keeping it real – and who knows, any new teammates you have could be talented, gifted – even superb!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Can we bring people to watch us play The Crystal Maze LIVE Experience Manchester?
      • The TV show is fab – we L.O.V.E. it – but The Crystal Maze LIVE Experience is about getting stuck in, completing challenges yourself and actually being 100% in the action! You’ll be working together as a team, helping each other out – ideally – and yelling and screaming at each other – definitely. And all this is why we’re just not set up for spectators. Instead, we recommend embracing the experience, buying yourself a ticket and getting some real life, real time, full-on Maze action!

        Anyone you do bring who cannot play is welcome to wait in our Front of House department or visit one of the many other attractions, coffee shops or pubs nearby to the Maze.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Do you have food and drinks onsite at The Crystal Maze LIVE Experience Manchester?
      • Delighted to see you’re thinking ahead, especially when it comes to essential things like food and drink. You’re definitely on our wavelength!

        That said, Mumsie isn’t a fabulous cook, TBH, so all you’ll find at our sites are drinks and snacks. If that’s enough, great! But if it’s a proper meal you’re after, we’ll happily recommend some great places nearby where you can sit down and tuck in.

        To pick our brains dry of local knowledge, just do one of these three things:

        Email: [email protected]

        Call: 0161 791 0727 (9am – 5pm) – select option 4 once you choose your Maze.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • What should I wear to play The Crystal Maze LIVE Experience Manchester?
      • The Crystal Maze LIVE Experience is a physical activity – there’s some running involved, maybe even some crawling, so you want to leave your expensive stuff at home. Instead, wear clothes that are comfy and easy to move around in, like trainers and sportswear/casual clothes. That’s a hint, by the way – and here’s another: because of the nature of the sets and scenery in The Maze, you really should cover up as much as possible.

        Oh yes, another thing. An important thing, too. No high heels – obviously – or open-toed sandals. They’re not permitted for reasons that will be very clear once you’ve completed The Maze.

        We have lockers where you can stash bags, coats etc. and we recommend doing this because it gets quite warm inside, especially with all that yelling and running around.

        As for our Gorgeous and Famous Crystal Maze bomber jackets, you’re welcome to wear them before and after the experience, but because it gets quite toasty in The Maze itself we don’t let you wear them while you’re actually inside. Please don’t take this the wrong way, but we don’t want them getting all icky and sweaty and smelly and gross. Nothing personal, honest.

        If you do want to come in fancy dress or dress your mate up for his stag do, please remember that we are a family attraction. We will ask you to remove anything inappropriate.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Do I need to print my tickets or can I show them on my phone?
      • Hmm. Good question! It depends, really. If you can get your tickets to open on your phone properly, so you can see them clearly, then our scanners should be able to pick them up just fine.

        However, if you can’t open the tickets on your phone, or if your screen is cracked or damaged in some way, then you’ll need to print off your tickets to get into The Maze.

        If you’re not sure – for instance, if your screen is a little bit damaged – then best to print them off, just to be sure.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • What time do we need to arrive?
      • Please make sure you turn up 30 minutes before the start time on your ticket. Honestly, it’s important. Why the serious face? Because we need this time to scan your tickets, get you prepped and ready for the show, let you stash your phones and other personal gear in our lockers – they’re complimentary, BTW, because we’re lovely – take sensational selfies in stunning satin bomber jackets and also have your all-important Team Talk.

        In summary, then, we’re not trying to be awkward. There’s just a lot to do before you walk into The Maze, so please turn up nice and early. At least 30 minutes early – it makes everything run smoothly, which is better for us and more enjoyable for you. Trust us – we’ve done this before.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I can’t find my booking confirmation!
      • We’re assuming you’ve already looked down the back of the sofa, right? And you’ve checked your spam and junk folders? It’s incredible the stuff that can end up there.

        Still no luck? Never mind – the internet probably ate it, but all is not lost.

        If the person who booked your tickets contacts us then we can get your tickets resent to you. Either chat to us online, drop us an email at [email protected], or call us on 0161 791 0727 (Monday-Friday, 9-5), choose your Maze and then it’s option 4. We can help. It’s our mantra.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

  • On The Day
    • How long is The Crystal Maze LIVE Experience Manchester?
      • Such a simple question, but the answer is in two parts and includes a Jolly Important Notice.

        Part 1: once you start The Crystal Maze LIVE Experience, it usually takes about 70 minutes to complete, give or take.

        Part 2: before you start, though, there’s lots to sort out. Like a Health and Safety briefing, like some essential paperwork, like a selfie in a sexy shiny bomber jacket – and like the vital ‘Team Talk’ that can make ALL the difference between fist-pumping success and head-hanging disappointment. All this stuff takes about half an hour.

        Jolly Important Notice: to make sure you have time to sort out the ‘before you start’ stuff, please make sure you arrive 30 minutes before your start time. We actually mean this. It really is Jolly Important.

        In any event – *official face* – if you haven’t arrived by the time that’s on your ticket, there’s a chance we won’t be able to let you in. We work on a very strict time schedule and latecomers will only be admitted up to a certain point in the show, following that you may not be able to be accommodated, so please do all you can to get here on time!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I am pregnant, can I play The Crystal Maze LIVE Experience Manchester?
      • Congratulations – we hope you’re really thrilled. And we hope that this happy event has put you in a fabulously good mood, because we’ve got some bad news. Unfortunately it’s strictly prohibited for pregnant women to enter The Maze. We’re really sorry – but congrats again!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • When should we arrive at The Crystal Maze LIVE Experience Manchester?
      • lease make sure that all ticket holders get here 30 minutes before their start time for their safety briefing, waiver signing, photo posing, locker filling and team talking.

        We hate to be a downer but if you haven’t arrived by the time that’s on your ticket – *official face* there’s a good chance we won’t be able to let you in. Latecomers can only be admitted up to a certain point in the show. If you miss that, we may not be able to get you in at all, so please do all you can to get here half an hour before you start!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Can we bring people to watch us play The Crystal Maze LIVE Experience Manchester?
      • The TV show is fab – we L.O.V.E. it – but The Crystal Maze LIVE Experience is about getting stuck in, completing challenges yourself and actually being 100% in the action! You’ll be working together as a team, helping each other out – ideally – and yelling and screaming at each other – definitely. And all this is why we’re just not set up for spectators. Instead, we recommend embracing the experience, buying yourself a ticket and getting some real life, real time, full-on Maze action!

        Anyone you do bring who cannot play is welcome to wait in our Front of House department or visit one of the many other attractions, coffee shops or pubs nearby to the Maze.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Can we drink alcohol before playing The Crystal Maze LIVE Experience Manchester?
      • Absolutely no way. No. Definitely Not. Seriously, Don’t.

        Hopefully that’s cleared that up. If not, remember that Mumsie is very clear at every stage of booking that it’s just not safe for anybody to experience The Maze if they’ve had even one drink beforehand.

        We completely understand the utter thrill and sheer joy of completing The Maze, and that’s grand – once you’ve cracked The Maze, celebrate all you like. But if you turn up in a condition that puts you or any of our team at risk, then we’ll refuse you entry. In that situation, we won’t offer any refund.

        Be responsible, be sensible, and save the celebrations until you’re done.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • How do we get to The Crystal Maze LIVE Experience Manchester?
      • Car, train, bus or good, old-fashioned feet – however you prefer to move about, we’re pretty easy to find, just as long as you know where to look!

        Car – we’re on Lower Byrom Street in Castlefield, postcode M3 4FP. You’ll find plenty of car parks nearby. We offer a deal with the NCP Car Parks at Spinningfields, Great Northern and New Bailey where if you validate your parking ticket with us, you can park for up to 5 hours for £6! I know, great right? Do bear in mind that after your 5 hours passes, this does revert back to the full price.

        Train – the nearest stations are Salford Central and Deansgate which are within 10 minutes walking distance. Both Manchester Piccadilly and Manchester Victoria are on the Tram network, and the nearest Tram stop is Deansgate-Castlefield.

        Bus – oh, there are SO many buses that stop near The Maze, head over to the TFGM website for further details.

        If you need any more directions, please do get in touch! We’d love to hear from you!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • What should we wear to play The Crystal Maze LIVE Experience Manchester?
      • The Crystal Maze LIVE Experience is a physical activity – there’s some running involved, maybe even some crawling, so you want to leave your expensive stuff at home. Instead, wear clothes that are comfy and easy to move around in, like trainers and sportswear/casual clothes. That’s a hint, by the way – and here’s another: because of the nature of the sets and scenery in The Maze, you really should cover up as much as possible.

        Oh yes, another thing. An important thing, too. No high heels – obviously – or open-toed sandals. They’re not permitted for reasons that will be very clear once you’ve completed The Maze.

        We have lockers where you can stash bags, coats etc. and we recommend doing this because it gets quite warm inside, especially with all that yelling and running around.

        As for our Gorgeous and Famous Crystal Maze bomber jackets, you’re welcome to wear them before and after the experience, but because it gets quite toasty in The Maze itself we don’t let you wear them while you’re actually inside. Please don’t take this the wrong way, but we don’t want them getting all icky and sweaty and smelly and gross. Nothing personal, honest.

        If you do want to come in fancy dress or dress your mate up for his stag do, please remember that we are a family attraction. We will ask you to remove anything inappropriate.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Do you offer on-site parking at The Crystal Maze LIVE Experience Manchester?
      • No, sorry – we can’t offer on-site parking at the Manchester Maze.

        But don’t panic! Don’t even worry! There are a number of car parks within walking distance. Our postcode is – M3 4FP plug that into the interweb and you’ll soon see how convenient they are.

        NCP are currently running a discount on some of their car parks with us! Park at NCP Great Northern, NCP Spinningfields or NCP New Bailey for a rate of £6 for 5 hours. To claim this rate ask to validate your car parking ticket at our welcome desk when you visit. Do bear in mind that after 5 hours, your discount will revert back to the full ticket price.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I’m running late, what do I do?
      • Ok, don’t panic – not just yet, anyway. Because we ask all guests to arrive 30 minutes before their show time, hopefully you’ll be able to get here just before your actual show begins.

        Even if you don’t think you can get here before your show start time, things may still be ok. If you reckon you can get to your Maze in the next 30 minutes, then keep going. Once you arrive, speak to one of our team – they may be able to get you in on a latecomer’s call. If not, they may have space on another show later on. We can’t promise anything but we’ll do all we can to help you.

        If you think you’ll be more than 30 minutes late, call us on 0161 791 0727 (Monday-Friday, 9-5). If you call during office hours (9am-5pm), one of us will help you and consult with our Operations team to find the best possible solution. If you call out-of-hours, we may be able to direct your call to a Duty Manager who’ll try and do whatever they can.

        If none of the above seems to work, email us at [email protected] and we’ll try our best to help out.

        Fingers crossed – and good luck!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I’m struggling to get to the Maze due to bad weather!
      • Oh no – bad luck! Much as we love being in control, we can’t do a thing about the weather. And because we’re indoors, we go ahead whatever the conditions outside. That means we can’t give any refunds or rebook tickets for guests who can’t travel because of bad weather. We’re really sorry!

        If we ever have to cancel a show because of dismal weather, we’ll announce it on our social media feeds and do all we can to contact everybody who’s booked.
        If the weather is so terrible and/or dangerous that the police or government have advised people not to travel, then please contact us to discuss your situation – just email us at [email protected]


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Filming and Photography – Can we film and photograph the show? Do you take pictures or film any part of the experience?
      • Unfortunately, you cannot film or photograph any part of your experience with us inside the Maze. We do take two photos for you as you travel through our Zones, and these are for sale in our shop at the end of your journey

        We do not film any portion of the show and if you do not wish to be photographed, please let our Front of House team know.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Is there anywhere for us to store our belongings?
      • Yes, of course! We have lockers for you to put all of your belongings. We don’t allow any phones or cameras into the Maze so we ask you to put them away. We also recommend putting any valuables that may fall off away in our lockers too. After all, the Aztec Zone has a lot of sand, and we only have one very small sieve.

        Please avoid bringing any larger items such as suitcases, as we have only very limited storage space and our lockers are fairly small.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

  • Restrictions and Limitations
    • Are there any weight/height restrictions at The Crystal Maze LIVE Experience Manchester?
      • Yes and no. You need to be at least 1.2 metres tall to play but there aren’t any weight restrictions for The Maze – everybody’s welcome! Just a head’s up, though: a small number of challenges within The Maze may have individual weight/height restrictions.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • How fit and active do I need to be to play The Crystal Maze LIVE Experience Manchester?
      • The Crystal Maze LIVE Experience is a physical activity, so it does require some physical ability. If you can stay standing for the 70 minutes or so that this – quick plug – A-MAZE-ING experience takes to complete, and if you can walk up and down stairs at a normal speed, you should be fine. You’ll be asked to sign a waiver saying that you understand that you take part at your own risk – just to keep our insurers happy – and once that’s done, we’ll let you in to play!

        If you have mobility issues or think you may need extra help, get in touch – just email us at [email protected] or call our Guest Services team on 0161 791 0727 (Monday-Friday, 9-5).


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I have an injury – Can I still take part in The Crystal Maze LIVE Experience Manchester?
      • Ooh bad luck – you poor thing. Anyway, can you still take part? Hmm… honestly, it all depends. The best thing to do is to get in touch with us and we can figure out whether your injury is serious enough to stop you from taking part. Fingers crossed!

        Email us at [email protected] and we’ll help you decide if you’re good to go.

        Alternatively, if you’d prefer to chat, call us on 0161 791 0727 (Monday-Friday, 9-5), choose your site and then it’s option 4.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I am pregnant, can I play The Crystal Maze LIVE Experience Manchester?
      • Congratulations – we hope you’re really thrilled. And we hope that this happy event has put you in a fabulously good mood, because we’ve got some bad news. Unfortunately it’s strictly prohibited for pregnant women to enter The Maze. We’re really sorry – but congrats again!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • What should I wear to play The Crystal Maze LIVE Experience Manchester?
      • The Crystal Maze LIVE Experience is a physical activity – there’s some running involved, maybe even some crawling, so you want to leave your expensive stuff at home. Instead, wear clothes that are comfy and easy to move around in, like trainers and sportswear/casual clothes. That’s a hint, by the way – and here’s another: because of the nature of the sets and scenery in The Maze, you really should cover up as much as possible.

        Oh yes, another thing. An important thing, too. No high heels – obviously – or open-toed sandals. They’re not permitted for reasons that will be very clear once you’ve completed The Maze.

        We have lockers where you can stash bags, coats etc. and we recommend doing this because it gets quite warm inside, especially with all that yelling and running around.

        As for our Gorgeous and Famous Crystal Maze bomber jackets, you’re welcome to wear them before and after the experience, but because it gets quite toasty in The Maze itself we don’t let you wear them while you’re actually inside. Please don’t take this the wrong way, but we don’t want them getting all icky and sweaty and smelly and gross. Nothing personal, honest.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • I have a disability or access needs – Can I still take part in The Crystal Maze LIVE Experience Manchester?
      • Honestly, it’s hard to say for sure straight away. We want the experience to be safe for everyone, so if you’re not sure, get in touch before booking and we can help you figure it out. Most disabilities can be accommodated, especially with some notice, so it’s definitely worth asking. The Crystal Maze LIVE Experience Manchester is wheelchair accessible but it does take a bit more planning to put together a wheelchair accessible show so we’d advise you to book as far in advance as it is possible, so that we can make it just right for you!

        Please do give us a call on 0161 791 0727 (Monday-Friday, 9-5) or email [email protected] to discuss your requirements in more detail.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • What size teams can I bring to The Crystal Maze LIVE Experience Manchester?
      • Here at the Crystal Maze LIVE Experience we play in teams of up to 8. Yes, that’s a bit bigger than on the TV show – and it’s not the only difference. Two other ones that spring to mind – and which you’ll spot yourself soon enough are a) no ad breaks (so make sure you go before you start, if you get our drift) and b) you’re actually experiencing it yourself, live – yes, yes, hence our name – rather than watching it on the telly. Big difference. Huge. And frankly, better – although it’s possible we’re biased.

        What does this mean for your booking, you ask? Well, if you book fewer than 8 people onto a show, then other people may book onto that same show and join your team. After all, teamwork is one of our middle names – for the purposes of this paragraph, anyway!

        If you have fewer than 8 people and don’t want anyone else in your team, for a small fee you can block off the other tickets in your show so you’re all alone! Bear in mind though, that you do have to have at least 4 players in your team to do this. If this is something you fancy, then please call the lovely people at Guest Services on: 0161 791 0727 (Monday-Friday, 9-5).

        If you want to book for more than 8 people, that’s all good, too – the more the merrier, and so on! Just remember that you won’t all be on the same team as only one team goes in at each ticket time! Luckily ticket times are only about 10 minutes apart, so make sure you split yourselves evenly across teams so that nobody feels left out.

        If you want to book more than 32 people, well hello! You ARE popular! And for big groups, we have all sorts of super-splendid ways to make you feel extra-special, so the best thing is to speak to one of our VIP super-support-team – they’re the experts on exclusive hire, deal options and more.
        You can email them here: [email protected]


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Is there an age limit for The Crystal Maze LIVE Experience Manchester?
      • If you’re under 18 and just itching for a go, that’s great! The Crystal Maze LIVE Experience is open to anyone aged 13 and over who are 1.2 metres or taller. If you are under 18, you will need a playing and full paying adult on your team!


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.

    • Can we drink alcohol before playing The Crystal Maze LIVE Experience Manchester?
      • Absolutely no way. No. Definitely Not. Seriously, Don’t.

        Hopefully that’s cleared that up. If not, remember that Mumsie is very clear at every stage of booking that it’s just not safe for anybody to experience The Maze if they’ve had even one drink beforehand.

        We completely understand the utter thrill and sheer joy of completing The Maze, and that’s grand – once you’ve cracked The Maze, celebrate all you like. But if you turn up in a condition that puts you or any of our team at risk, then we’ll refuse you entry. In that situation, we won’t offer any refund.

        Be responsible, be sensible, and save the celebrations until you’re done.


        Can't find what you're looking for?
        If you require any information that you cannot find here please email us at [email protected] or phone us directly on 0161 791 0727.